Physician Support Representative III

About the role

The University of Rochester is defined by a deep commitment to Meliora - Ever Better, with values of equity, leadership, integrity, openness, respect, and accountability. This role is part of the Division of Surgical Oncology and will support the clinical, educational, and academic programs.

Responsibilities

• Patient Scheduling and Coordination of Care: manages incoming patient calls, schedules appointments, and coordinates care with multiple practice sites
• Document and Information Management: maintains patient records, transcribes medical reports, and ensures accuracy and timeliness of written materials
• Time and Calendar Management: manages surgeon calendars, including clinical activity, administrative meetings, and research commitments
• Billing/Financial Management: obtains authorizations, pre-verifies insurance, and performs front-end billing functions
• Other Office Management: coordinates work with nurse practitioners, manages incoming mail, and provides coverage for absences
• Practice Site Coordination: serves as primary contact for off-site practice locations, ensuring compliance with regulations and Medical Center policies

Requirements

• High School diploma and 2 years of relevant experience required
• Medical Terminology, experience with surgical/appointment scheduling software, and electronic medical records preferred

Qualifications

Demonstrated customer relations skills required, with the ability to work in a fast-paced environment with minimal direction and considerable latitude for independent judgment.

Skills

• Knowledge of medical terminology, word processing, spreadsheets, and presentation software
• Functional knowledge of ICD10 coding, insurance company referrals/precertification, worker’s compensation, and demographic information
• Ability to use various office equipment and software, including Cadence and eRecord systems

Pay

The compensation range for this role is $20.30 - $27.41 per hour, with individual annual salaries/hourly rates determined by factors including market data, education, experience, and internal equity considerations.

Schedule

This is a full-time role, working 40 hours per week, with a daytime schedule.