Physician Support Rep III

Responsibilities

• Supports Primary Care practices and PCN Digital Health Dept. with multiple key responsibilities.
• Manages all Primary Care Service Line referrals, all front desk aspects of PCN Digital Health department and clerical functions directly related to medication refill management, including NYS I-Stop.
• Works effectively across multiple systems (Epic, DexCare, Health Commerce System and healthcare plan portals).
• Delivers high level of customer service, focused on displaying ICARE values, via digital platform.
• Works directly with an assigned digital health provider to follow written protocols.
• Follows scheduling protocols for appointment reasons and based on patient stated visit reasons.
• Schedules appointments with digital health provider and refers appointment requests for in-person evaluation.
• Communicates with digital health provider regarding in-person care via telephone and clerical in-basket pools.
• Utilizes DexCare chat functionality to greet patients and check-in visits in Epic.
• Updates Epic registration based on patient details and runs real-time eligibility verification.
• Manages self-pay registration details and communicates with digital health provider about “do not bill” updates.
• Applies Primary Care Service Line providers preferences and protocols to pend medication refill requests.
• Enters progress notes and other pertinent information into the electronic medical record.
• Anticipates, gathers and sends information to insurance carrier and/or provider needed for obtaining referral or prior authorization for required preliminary testing.
• Completes the referral request in the electronic medical record system once the patient has been seen.
• Accepts other responsibilities as defined by manager.

Requirements

• High School diploma and 2 years of medical office experience or relevant experience required.
• Equivalent combination of education and experience may be considered.
• Knowledge of Medical Terminology preferred.
• Experience with surgical/appointment scheduling software (such as Flowcast) and electronic medical records preferred.

Qualifications

• Must be within a commutable range of Rochester, NY.

Skills

• Customer relations skills required.
• Ability to use various hospital information systems (Epic) preferred.

Benefits

Commensurate with experience.

Pay

$20.30 - $27.41 per hour.

Schedule

Hybrid/remote position, works evenings/weekends/holidays.