Physician Support Rep III

Location & Department

University of Rochester – Ortho Physician Support, Department 910334
10 Miracle Mile Dr, Rochester, New York, 14623, United States

Schedule

• Full‑time, 40 scheduled weekly hours
• Day shift (United States of America)

Pay

Compensation range: $20.30 – $27.41 per hour. Individual rates are set within this range based on market data, education, experience, qualifications, expertise, and internal equity considerations.

Responsibilities

• Perform complex secretarial and administrative duties in a fast‑paced environment supporting clinical, educational, and academic programs.
• Prepare clinics, manage providers’ time and calendars, and optimize provider‑patient schedules.
• Coordinate patient care and provide information/data support.

Essential Functions

• Serve as primary contact for provider(s) and manage their calendars, prioritizing appointments and meetings.
• Continuously examine clinical schedules to identify optimization opportunities.
• Identify missing orders and forward them for review and approval.
• Gather necessary information for insurance referrals and prior authorizations.
• Compose, edit, and obtain signatures for non‑routine correspondence related to appeals on denied claims.
• Manage provider documentation and compose factual non‑routine correspondence.
• Arrange travel, conference registration, and hotel accommodations.
• Interface with organizations, hospitals, and others to facilitate invited lectures and speaking engagements.
• Research hospital medical records for information requested by physicians, insurance companies, and attorneys.
• Determine daily surgery and ambulatory procedure order based on patient condition and severity.
• Negotiate surgical/procedure schedules with Operating Room scheduling office and Ambulatory Surgical Center staff.
• Authorize overbooking, rearranging, and rescheduling of surgeon’s Operating Room schedules according to case complexity and urgency.
• Order necessary surgical equipment, devices, and medication; follow up to confirm fulfillment.
• Employ contingency strategies to ensure all details, materials, and locations are ready for scheduled surgeries/procedures.
• Ensure patient education and follow‑up details align with pre‑operative readiness and post‑operative rehabilitation expectations.
• Assemble relevant information from the electronic medical record for disability paperwork.
• Assess patient calls, prioritize medical concerns, obtain provider responses, and follow up with patients.
• Serve as main point of contact for patients pre‑ and post‑operative.
• Other duties as assigned.

Minimum Education & Experience

• High School diploma and 2 years of relevant experience (required) or an equivalent combination of education and experience.
• Medical terminology knowledge and experience with surgical/appointment scheduling software (e.g., Flowcast) and electronic medical records (preferred).

Knowledge, Skills, and Abilities

• Demonstrated customer relations skills (required).