Physician Support Rep III

Location

University of Rochester, 601 Elmwood Ave, Rochester, NY 14642, United States.

Compensation

Compensation Range: $20.30 – $27.41 per hour. The referenced range represents the minimum and maximum for this position; individual rates will be set within the range based on market data, education, experience, qualifications, expertise, and internal equity considerations.

Schedule

Full‑time, 40 hours per week. Day shift (UR – Day).

Responsibilities

• Patient Scheduling and Coordination of Care
  • Receive and triage incoming patient telephone calls for surgeons and nurse practitioners.
  • Coordinate scheduling of patients across multiple practice sites and manage referrals for consults.
  • Perform needs assessments using the electronic medical record to ensure appropriate appointments/procedures are scheduled with the correct provider.
  • Capture accurate patient demographic and insurance information; follow RIM protocols for record verification.
  • Manage intake of new referrals from eRecord work queue, faxed referrals, and phone calls; enter faxed referrals into the record system.
  • Ensure ancillary testing and specialty referrals are executed, results received, and acted upon; troubleshoot failures to receive information.
  • Obtain insurance authorizations for visits, testing, and procedures; document authorization details in Epic.
  • Provide patients with appointment details, provider information, directions, and educational materials as appropriate.
  • Document all communications related to referrals and authorizations in Epic.
• Prior Authorization
  • Prepare and submit detailed requests to insurance or workers’ compensation carriers for imaging, non‑invasive procedures, sleep studies, and other services.
  • Communicate medical information to carriers and follow up on authorization status.
• Document and Information Management
  • Document telephone encounters and submit patient care and insurance documents in eRecord.
  • Coordinate maintenance of patient records for billing and insurance purposes.
  • Transcribe, proofread, and ensure accuracy and timeliness of medical reports and correspondence.
  • Research hospital records for information requested by physicians, insurers, or attorneys.
  • Occasionally compose minutes, type, and sign non‑routine correspondence.
• Time and Calendar Management
  • Serve as a point of contact for surgeons and APPs in the Thoracic and Foregut Division.
  • Balance competing demands by managing calendars for clinical activity, meetings, research, education, and academic commitments.
• Other Office Management
  • Manage incoming mail for surgeons and nurse practitioners, ensuring timely attention and follow‑up.
  • Assist in training new or temporary secretaries as needed.
  • Provide coverage for absences within the division, off‑site practice locations, and the department.
  • Operate various office equipment and perform other duties as assigned.

Minimum Education & Experience

• High school diploma and at least 2 years of relevant experience (or equivalent combination of education and experience).
• Associate’s degree in medical, secretarial, billing, or related field preferred.
• Medical terminology knowledge and experience with surgical/appointment scheduling software (e.g., Flowcast) and electronic medical records preferred.

Knowledge, Skills, and Abilities

• Demonstrated customer‑relations skills.
• Excellent interpersonal, customer service, and organizational abilities.
• Strong attention to detail and written communication skills.
• Working knowledge of word processing, spreadsheet, and presentation applications.
• Experience in a medical office setting preferred.
• Familiarity with eRecord, Cadence, and medical terminology preferred.