Physician Support Rep III

Responsibilities

• Optimize, manage, and input clinician master schedules
• Serves as primary contact for clinicians for patient coordination involving scheduling issues at clinician direction (e.g., calling and scheduling patients in need of follow-up appointments)
• Sends letters to families regarding treatment participation and discharge
• With training and ongoing provider support, respond to patient phone calls and MyChart scheduling requests and triage appropriately when needed to nursing, crisis line, or treating provider.
• Performs quality assurance monitoring for activities completed in area of immediate responsibility (including scheduling errors) as well as other areas that affect it
• Serves as primary contact for provider(s). Manages provider(s) calendar, prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands.
• Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
• Manages provider(s) documentation and information
• Serves as a main point of contact for reaching out to families regarding appointment scheduling and/or cancelations
• Maintains the front-end responsibilities such as checking in/out patients, scheduling, assisting patients with documentation and consents
• Serves as a liaison between families and providers when needed
• Other duties as assigned

Requirements

• High School Diploma required
• Demonstrated customer service skills required
• 2 years of relevant experience required or an equivalent combination of education and experience; 1 year of leadership experience preferred
• Knowledge, Skills And Abilities: Medical Terminology and experiences with surgical/appointment scheduling software and electronic medical records preferred

Qualifications

• Medical Terminology and experiences with surgical/appointment scheduling software and electronic medical records preferred