Physician Support Rep III

Responsibilities

• Performs complex secretarial and administrative duties, in a fast-paced environment with minimal direction and considerable latitude for independent judgment, in support of the clinical, educational, and academic programs in the Division of Plastic Surgery.
• Patient Scheduling and Coordination of Care:
• Receives incoming patient telephone calls for surgeon(s) and nurse practitioner(s), managing and/or resolving various scheduling/coordination issues and answering questions as needed.
• Coordinates scheduling of patients at multiple practice sites; coordinates referrals for consults.
• Obtains patient medical records to facilitate patient care.
• Trips telephone calls from patients and referring physicians to surgeons, residents and nurse practitioners.
• Using the Cadence and eRecord systems.
• Schedules appointments, tests, and surgeries, coordinating appointments, tests and consults in preparation for surgery or further clinical work-up.
• Interacts effectively in carrying out these responsibilities, presenting a positive image for the Division of Plastic Surgery.
• Works regularly with patient registration and clinical information systems.
• Obtains authorizations for the clinic, procedures and surgeries.
• Document and Information Management:
• Captures, transcribes, proofreads, and ensures accuracy and timeliness of all written materials, including medical reports and correspondence, and business correspondence.
• Demonstrates knowledge of medical terminology, word processing, spreadsheets, and presentation software.
• Researches hospital medical records for information requested by physicians, insurance companies and attorneys.
• Scans patient information into the records via OnBase system.
• Sends Endosoft reports to referring offices and primary care offices.
• Time and Calendar Management:
• Effectively balances competing demands of surgeon time by managing calendar, including all clinical activity, administrative meetings, research, education and academic commitments.
• Billing/Financial Management:
• Obtains authorizations (surgeries, office visits and minor procedures) and pre-verifies insurance.
• Performs all front-end billing functions for surgical oncology group(s) and ensures these functions are performed in an accurate and timely manner.
• Functional knowledge of ICD10 coding, insurance company referrals/precertification, worker’s compensation and demographic information.
• Office Management:
• Captures, transcribes, proofreads, and ensures accuracy and timeliness of all written materials, including medical reports and correspondence, and business correspondence.
• Functional knowledge of various office equipment.
• Provides coverage for absences within the division, off-site practice location, and within the department when requested.
• Practice Site Coordination:
• Serves as primary contact for management of off-site practice locations making sure that space is clean and orderly.
• Ensures compliance with all applicable regulations and Medical Center policies.
• Interfaces with front desk staff at off-site locations to coordinate scheduling.
• Provides coverage as needed to offsite locations.
• Works at the front desk completing check in and check out processes.

Requirements

• High School diploma and 2 years of relevant experience required.
• Or equivalent combination of education and experience.
• Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred.

Qualifications

• Demonstrated customer relations skills required.