Physician Support Rep III

About the role

The University of Rochester is defined by a deep commitment to Meliora - Ever Better, with values of equity, leadership, integrity, openness, respect, and accountability. This role provides administrative support for Faculty members of the Division of Cardiac Surgery, and to the Director, Faculty, and the Administrator.

The position is located at 601 Elmwood Ave, Rochester, New York, United States of America, 14642, and is a full-time, 40 hours per week role, with a compensation range of $20.30 - $27.41 per hour.

Responsibilities

• Provide administrative support for Faculty members of the Division of Cardiac Surgery, and to the Director, Faculty, and the Administrator
• Support the clinical activities of the faculty members as assigned
• Communicate with Division Administrator regarding operational issues, practice concerns, and quality assurance matters
• Attend departmental meetings for training purposes or participation in addressing a specific operational issue
• Schedule appointments, tests, and surgeries, coordinating appointments, tests, and consults in preparations for surgery or further clinical work-up
• Obtain Authorizations for necessary tests and surgery using insurance portals
• Manage the intake of new referrals through various sources, including eRecord work-queues, faxed referrals, and phone calls from outside providers
• Participate in the phone answering system (ACD) to monitor/answer incoming calls to the division main line for physician-practice business-related issues
• Coordinates maintenance of patient records including scanning, documentation for billing, completion/submission of documents regarding patient care and insurance
• Transcribes, proofreads, and ensures accuracy of timeliness of all written materials including medical reports and business correspondence

Requirements

• High School diploma and 2 years of relevant experience required
• Or equivalent combination of education and experience
• Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred

Skills

• Demonstrated customer relations skills required
• Superior organizational, communication, and computer skills
• Courteous individual with superior interpersonal and communication skills with internal and external stakeholders
• Knowledge of medical terminology, word processing, spreadsheets, and presentation software