Physician Practice Manager

Responsibilities

• Daily Operational Management
• Human Resource responsibilities to include but not limited to hiring, evaluating and providing annual performance evaluations to staff, including promotion, dismissal, coaching, counseling, conflict resolution, and growth and development
• Responsible for the determination of appropriate staffing levels and maintaining employee schedules to assure appropriate coverage while maintaining fiscal responsibility with overtime
• Create, oversee, train and implement patient services policies and procedures
• Resolve and manage patient complaints and requests for service immediately and courteously
• Engage staff in adjusting clinical workflows to ensure highly efficient patient care
• Manage monthly financials including accounts payable and accounts receivable
• Manage inventory and purchasing in accordance to budget
• Prepare preliminary capital and human resources budgets for review and approval
• Assure timely capture and input of all billing information
• Manage practice equipment maintenance needs
• Oversee and approve maintenance agreements and service contracts in conjunction with the director
• Assist the director in managing contractual agreements
• Provide on-site IT support and/or order and oversee IT work required of outside vendors; apply and implement upgrades
• Cook up and coordinate safety, security, customer service, HIPAA, risk management, compliance and code training; assure understanding and enforce regulations
• Oversee building repairs and practice construction projects
• Review and enforce regulatory compliance, building safety and code regulations
• In coordination with the practice providers, assess the need for physician services at practice locations; manage physician schedule of professional and ancillary services accordingly
• Serve as a point of contact for physician paperwork, meeting requests, billing reconciliation
• Serves as a liaison between physicians, associates and organizational leaders
• Performance Management
• Monitor patient satisfaction data and make appropriate improvements to increase ratings
• Investigate financial variances to budget and make recommendations on improving monthly variances
• Aid Director with practice specific long range financial and business planning, capital and operating budgets
• Meet annual goal deployment metrics as assigned
• Develop and execute plans to improve outcomes
• Provide and review monthly physician and practice performance data with all providers
• Work with director, marketing and business development to market and grow practice
• Organizational Transformation
• Translate and educate staff on organizational strategy and vision
• Communicate and execute organizational change initiatives within the practice
• Serve on committees to optimize performance
• Pilot, implement and champion new programs, services and processes
• Enhance operational effectiveness and cost containment through continued innovation without compromising quality of care

Requirements

• Bachelor's Degree (Required)
• Healthcare or Business Administration or related field required; Master’s Degree strongly preferred
• A minimum of 7 years of related health care Experience preferably in an ambulatory care setting including 5 years of supervision or management
• A minimum of 10 years of health care management Experience , preferably in an ambulatory setting, may be substituted in lieu of requirements in certain circumstances.

Department

Administration