Phlebotomy Tech I FLOAT

This position may be located within a Hospital Facility, Patient Service Center (PSC), In Office Phlebotomy (IOP) or Mobile Diagnostic Services (MDS). This position may be responsible to provide coverage at multiple locations.

About the role

This position is responsible for the collection and receipt of biological specimens into the department, their proper entry into the company’s computer system, the preparation of samples for analytical testing and/or the distribution of these specimens to the proper analytical area. This includes responsibility for pre and post aspects of analytical testing. This position will also perform specified analytical testing as assigned.

In IOP locations, will manage client relationship within Compliance regulations to ensure that their needs are met and Sonora Quest’s business objectives are satisfied.

Responsibilities

• Ensure correct patient and specimen identification and specimen integrity by using appropriate techniques for all age criteria as required.
• Enter and verify patient demographics, location, physician data, tests requested, time and date of collection, appropriate clinical information, and all other pertinent data found on requisitions and computer-generated orders as required for processing and billing.
• Verify accuracy of entered information and appropriateness of specimens received.
• Aliquot and label specimens according to established departmental procedures and practices; deliver specimens to the technical area in a timely manner and/or perform initial processing and preparation of samples for transport.
• May assist in monitoring workflow and training of new employees.
• Focus on quality by ensuring all work performed is accurate and complete; complete documents legibly and accurately per site protocol.
• Follow established methods and practices; maintain familiarity with departmental procedures.
• Use appropriate documentation to record communications; initiate computer-generated reports as required for patient reporting and quality assurance monitoring.
• Meet departmental standards for productivity and quality as currently defined.
• Actively participate and provide input to department/system via committees or Six Sigma teams.
• Maintain acceptable specimen rejection rates and meet departmental standards for productivity and quality.
• Participate in departmental financial responsibilities through the appropriate use of supplies and materials; avoid excessive waste.
• Participate in department initiatives to reduce costs and improve service.
• Demonstrate basic knowledge of billing and commitment to an error-free work environment.
• Communicate courteously and professionally with internal and external customers; interact with co-workers with an emphasis on teamwork and a focus on customer service.
• Be able to work all areas/departments/shifts as assigned; resolve basic service issues.
• Attend meetings and remain current with internal/external communications (e.g., email, newsletters).
• Acknowledge and understand the importance of ‘Patient Rights’ and privacy (HIPAA).

Requirements

• Minimum age requirement of 18.
• High School diploma or equivalent may be required dependent on state regulatory requirements.
• Basic knowledge of department resource materials.
• Completion of a phlebotomy program or phlebotomy experience.
• Phlebotomy certification as defined by state regulations.
• Position may require DHS Fingerprinting Certification or the ability to obtain fingerprint certification.
• Dependent on department/location, candidate must possess a valid state driver's license in the state of employment and be eligible for coverage under the company auto insurance policy.
• Float positions require travel and flexible hours to work multiple locations and cover mobile phlebotomy facilities/in-office phlebotomy locations with minimal notice.
• Must be flexible and available based on staffing requirements, including weekends, holidays, and overtime.
• May be required to work occasional on-call duties, weekends, evenings, and early mornings.
• Progression through career ladder II-IV is subject to completion of career ladder requirements.

Skills

• Must exhibit personal maturity and responsibility.
• Excellent reading, writing, and math abilities.
• Effective communication in oral and written formats sufficient to demonstrate comprehension.
• Ability to perform detailed work; work with frequent interruptions, multi-task, problem solve, and memorize.
• Ability to take direction and assimilate instructions quickly.
• Detail-oriented with exceptional organizational skills.
• Basic computer skills.
• Must exhibit skills in exceptional customer service, good performance review, and passing on-site competency evaluation and/or assessment as defined by the department.
• Able to stand, walk, bend, squat, reach, and stretch frequently.
• Required to lift, push, and/or pull up to 25 pounds.
• Requires manual dexterity.
• Must use standard precautions due to threat of exposure to blood and body fluids, chemical, electrical, and biological hazards.
• Ability to distinguish colors and to take direction and assimilate instructions quickly.
• Requires use of computer, printers, copiers, telephone, fax, and department-specific equipment.

Preferred Qualifications

• Bilingual (Spanish/English).
• Knowledge of medical terminology.
• Additional related education and/or experience.