Phlebotomy Team Lead Blood Operations (Naperville)

Responsibilities

• Understands and performs to all applicable regulatory and compliance requirements.
• Demonstrates Core Values: Do Right Always, Find a Better Way, Make Results Happen and Strengthen the Team.
• Leads donor collection team, redirects issues and problems that arise from Donor Specialists; provide feedback and follow through with team members and supervisors.
• Treats donors with customer service excellence and adds value to the donation experience through professional relationship building.
• Establishes and builds relationships with donors and sponsors.
• Ensures customer issues with a potential negative impact are resolved and the supervisor or manager is informed.
• Influences future blood drives with consistent conversion rates, rebooking, sponsor leadership and service recovery.
• Trains and mentors team members in all aspects of the role.
• Prepares collection site & performs set up (including technology systems and quality control), troubleshoots and adjusts accordingly; prepares and plans for future site visits.
• Performs donor screening (collects donor histories) and mini-physical.
• Performs phlebotomy, including automation (Alyx and/or Trima).
• Packs units for transport.
• Observes donors for reactions, manages automation reactions; manages donor needs, de-escalates situations, prevents reactions and mitigates situations.
• Rebooks donors for future donation appointments and facilitates rebooking process.
• Moves staff or carpools staff.
• May transport supplies and equipment.
• Follows all DOT guidelines, safely transports staff, supplies and equipment and arrives at site on time.
• Leads drive set-up.
• Creates a safe environment for donors and fellow staff members and maintains safety awareness of team.
• Responsible for achieving team automation goal including recruiting and converting donors for automation.
• Operates, troubleshoots, and performs routine maintenance on equipment.
• Maintains product integrity and ensures proper identification of all donors.
• Maintains organization of departmental records, as needed.
• May participate in validation of new processes or new equipment.
• Reviews daily work for accuracy and recognizes and investigates the reason for potential discrepancies and unexpected results, resolving where appropriate.
• Reviews quality results and escalates issues and concerns.
• Performs root cause analysis, review, and reporting with leadership.
• Uses SOS to troubleshoot.
• Performs other duties as assigned.

Qualifications

• High School Diploma required GED required.
• 3 or more years phlebotomy experience preferred.
• A combination of a health care degree, certification required 5 years of job-related experience required.
• Demonstrates effective problems solving and good judgement in selecting methods and techniques for obtaining solutions.
• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
• Basic mathematical aptitude.
• Ability to apply judgment to written or oral instructions.
• Ability to organize work to provide productive work flow.
• Flexibility to work independently and with a team.
• Strong attention to detail.
• Good communication skills, including the ability to provide constructive criticism to peers.
• Possesses legible hand writing.
• Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra.
• Tools and Technology: Personal Computer (desk top, lap top, tablet), General office equipment (computer, printer, fax, copy machine), Microsoft Suite (Word, Excel, PowerPoint, Outlook).
• Screening equipment including: Lancet Sphygmomanometer (BP cuff) Temperature probe Hemoglobin analyzer.
• Phlebotomy collection equipment including: Blood mixer Trima Alyx.

Total Rewards Package

Compensation: The target salary for this position is $24.45 per hour. The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.

Benefits

Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employees are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.