Team Lead Blood Operations

Responsibilities

• Understands and performs to all applicable regulatory and compliance requirements.
• Demonstrates Core Values: Do Right Always, Find a Better Way, Make Results Happen and Strengthen the Team.
• Leads donor collection team, redirects issues and problems that arise from Donor Specialists; provide feedback and follow through with team members and supervisors.
• Treats donors with customer service excellence and adds value to the donation experience through professional relationship building.
• Establishes and builds relationships with donors and sponsors.
• Ensures customer issues with a potential negative impact are resolved and the supervisor or manager is informed.
• Influences future blood drives with consistent conversion rates, rebooking, sponsor leadership and service recovery.
• Trains and mentors team members in all aspects of the role.
• Prepares collection site & performs set up (including technology systems and quality control), troubleshoots and adjusts accordingly; prepares and plans for future site visits.
• Performs donor screening (collects donor histories) and mini-physical.
• Performs phlebotomy, including automation (Alyx and/or Trima).
• Packs units for transport.
• Observes donors for reactions, manages automation reactions; manages donor needs, de-escalates situations, prevents reactions and mitigates situations.
• Rebooks donors for future donation appointments and facilitates rebooking process.
• May transport staff, supplies and equipment.
• Follows all DOT guidelines, safely transports staff, supplies and equipment and arrives at site on time.
• Leads drive set-up.
• Creates a safe environment for donors and fellow staff members and maintains safety awareness of team.
• Responsible for achieving team automation goal including recruiting and converting donors for automation.
• Operates, troubleshoots, and performs routine maintenance on equipment.
• Maintains product integrity and ensures proper identification of all donors.
• Maintains organization of departmental records, as needed.
• May participate in validation of new processes or new equipment.
• Reviews daily work for accuracy and recognizes and investigates the reason for potential discrepancies and unexpected results, resolving where appropriate.
• Reviews quality results and escalates issues and concerns.
• Performs root cause analysis, review, and reporting with leadership.
• Uses SOS to troubleshoot.
• Performs other duties as assigned.

Qualifications

• High School Diploma required GED required.
• 1-3 years 3 or more years phlebotomy experience preferred.
• A combination of a health care degree, certification required.
• 1-3 years 3 or more years relevant experience.
• Knowledge, Skills And Abilities:
• Effective problems solving and good judgement in selecting methods and techniques for obtaining solutions.
• Reads and interprets documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
• Basic mathematical aptitude.
• Applies judgment to written or oral instructions.
• Organizes work to provide productive work flow.
• Flexibility to work independently and with a team.
• Strong attention to detail.
• Good communication skills, including the ability to provide constructive criticism to peers.
• Possesses legible hand writing.
• Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra.