Philadelphia Virtual Academy Operations Manager

About the role

At the present time, an opening exists for an Operations Manager within the Brandywine Virtual Academy Division at the Chester County Intermediate Unit. As Operations Manager, you will support and help execute the day-to-day operational systems and support services that power student success within our partnership with Philadelphia Virtual Academy. Reporting to the Supervisor of Operations, this role combines hands-on coordination of technology platforms, student support services, and district partnership tasks to ensure a seamless, high-quality experience for all stakeholders. You will supervise a team of support staff, and working closely with the Supervisor of Operations, you will help coordinate SIS/LMS platform tasks, support district partner relationships, and carry out continuous improvement activities. This role is well suited to a detail-oriented, collaborative leader who enjoys turning strategy into action, someone who can manage people and processes, respond quickly to operational needs, and help ensure that plans set at the supervisory level are executed reliably and well.

Responsibilities

• Supervise and support student support staff, fostering collaboration, coaching, and professional development
• Support PVA leadership with strategic planning, policy implementation, change management, and continuous improvement.
• Serve as a primary point of contact for district partners, coordinating onboarding, meetings, communication, and issue resolution.
• Support district partnership growth and retention through outreach, customized solutions, engagement activities, and satisfaction tracking.
• Collaborate with Communications and Marketing to develop program materials, presentations, newsletters, digital campaigns, and success stories.
• Monitor program quality, partner/student/family feedback, and performance metrics to identify and support improvements.
• Coordinate enrollment, scheduling, data management, reporting, dashboards, and compliance across SIS/LMS and other digital systems.
• Support educational technology platforms, vendor relationships, system integrations, infrastructure, resource allocation, and business continuity.
• Support student and family success through onboarding, orientations, engagement initiatives, virtual support resources, and data-informed services.
• Facilitate cross-functional collaboration, professional learning, innovation, and scalable operational solutions to strengthen digital learning programs.

Qualifications

• Bachelor's Degree Required.
• Experience as a K-12 teacher preferred.
• 2+ years of supervisory or team-lead experience.
• 2 to 6 years of work experience, preferably in education operations and K-12 online learning.
• Experience in an educational setting strongly preferred; online school experience is a plus.
• Current, within one year, Act 34, Act 151, police, child abuse & FBI Fingerprint clearances required.

Schedule

This role is on-site in Philadelphia four days per week and on-site at the Downingtown location one day per week. This is not a remote position.