Operations Training Manager

Position Overview

The Operations Training Manager at ASR Group is responsible for overseeing a team of trainers to deliver technical and operational training across the refinery to enhance employee competency and capability. The role involves working closely with production floor operators, supervisors, and departmental trainers to ensure standardization of training and identify areas for improvement.

Position Responsibilities

• Manage a team of three Operations Trainers
• Coordinate efforts with other Operations Training Managers to ensure standard practices are followed across all sites
• Partner with Operational Managers to design, develop, and support the delivery and evaluation of technical training programs for the Refinery
• Partner with cross-functional teams to develop and maintain standardized work instructions
• Collaborate with cross-functional teams to create interactive, accessible training in multiple formats including written SOPs, PowerPoint with photos and annotations, and video with annotations that achieve a consistent delivery of information
• Deliver "Train the Trainer" courses and provide on-going coaching support to operators and job coaches providing OJT to new employees
• Maintain skill matrix and recertification timeline
• Coordinate with Department leadership to create training schedule by area
• Track agreed Training KPIs for the site
• Support Continuous Improvement projects by providing guidance on process standardization to help sustain improvements
• Audit and spot-check work instructions and training materials, correcting compliance gaps as identified
• In partnership with HR, Continuous Improvement and Learning & Development, ensure consistency of application of training across the business and maintain alignment with corporate learning strategy
• Support operational goals by identifying and addressing training gaps
• Assist with the implementation of CAPEX projects in relation to timetables of training, familiarization and learning curves
• This could require travel to the equipment manufacturer for training and the capture of training materials
• Promote common Lean Manufacturing tools such as 5S and Short Interval Control
• Drive Continuous Improvement in all Technical Learning & Development processes
• Use and support end users as a Subject Matter Expert of the company’s Learning Management System (SuccessFactors)

Work Experience & Education Requirements

• 5+ years of relevant industry experience required, particularly in a food processing, packaging or maintenance role
• At least 4 years in a Learning and Development role strongly preferred
• 2+ years of Manufacturing Supervisory/Leadership experience required
• Relevant industry experience
• Understanding of Lean Manufacturing principles
• Good understanding of relevant Health & Safety legislation and regulations
• Detailed experience or relevant work processes and safe use of equipment
• Strong relationship building and excellent written/verbal communication skills
• Strong organizational skills with the ability to work independently, meet tight deadlines, and succeed in a demanding environment
• Proficient in Microsoft Office, Microsoft Word, Excel, PowerPoint and Outlook
• Knowledge of Training Within Industry (TWI) methodologies, including Job Instruction (JI), Job Breakdown Sheets, and standardized work practices

Pay & Benefits

The pay range for this position is $94,000 - $174,000 plus bonus. The pay rate for the successful candidate will depend on the candidate's qualifications and prior experience. Benefits include healthcare (medical, dental, vision, prescription drugs) available the first of the month following 30 days of employment, 401(k) with match, life insurance, AD&D, short-term disability, vacation, holiday and sick time. We are an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status or any other category protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.