Pharmacy Technician Supervisor - Intake

Onco360 Pharmacy is seeking a qualified Pharmacy Technician Supervisor – Intake to join its expanding Specialty Pharmacy program in Buffalo, NY. This high‑level technician role offers the chance to impact patient care while working within a collaborative, mission‑driven environment that values compassion, teamwork, integrity, and passion.

Schedule

Full‑time, Monday to Friday, 11:30 am – 8:00 pm EST. Candidates must reside within a commutable distance to the Buffalo, NY pharmacy location.

Compensation

Salary starting at $55,000–$57,000 annually, depending on experience. Sign‑on bonus of $5,000 for employees who start before October 31 2026.

Benefits

• Medical, Dental, and Vision insurance
• 401(k) with company match
• Paid Time Off and Paid Holidays
• Quarterly Incentive Bonuses
• Tuition Reimbursement
• Company‑paid life insurance, short‑ and long‑term disability

Responsibilities

• Supervise intake staff, fostering a positive work environment and minimizing turnover.
• Triaging and routing patient, prescriber, and prescription communications to appropriate internal departments.
• Process incoming faxes and electronic prescriptions, create patient profiles, and generate new drug orders.
• Request refill prescriptions from prescribers as needed.
• Provide quality control by reviewing patient profiles and orders for accuracy and productivity.
• Adjust personnel assignments to meet workflow volume and service‑level goals.
• Train, coach, and manage performance of intake technicians, including corrective action and disciplinary measures.
• Monitor daily activity, workflow, and Pulse reporting for the vertical team.
• Control operating expenses through effective use of personnel, equipment, and supplies.
• Assist pharmacy management with day‑to‑day operations and implementation of new procedures.
• Recruit, select, hire, orient, develop, and train new associates.
• Collaborate on projects, implementations, and initiatives with the Intake Manager or Director of Pharmacy Operations.
• Perform pharmacy practice activities in compliance with state and federal laws, REMS programs, and patient confidentiality regulations.
• Maintain a safe and clean pharmacy environment.
• Contribute to team efforts by completing related tasks and duties as assigned.

Qualifications

• High School Diploma or GED; licensed/registered pharmacy technician as required by state law.
• Certified Pharmacy Technician (PTCB) required; Advanced Certified Pharmacy Technician preferred.
• 4+ years pharmacy experience with prior leadership experience; 5+ years pharmacy experience and 1+ year supervisory experience preferred.
• Previous experience in pharmacy intake; specialty pharmacy experience desired.
• Excellent interpersonal, verbal, and written communication skills; ability to work with all levels of management and staff.
• Extensive knowledge of pharmacy terminology, sig codes, roman numerals, and brand/generic medication names.
• Advanced typing, math, and analytical skills.
• Leadership, independent decision‑making, research, and self‑reliance abilities.
• Behavioral competencies: independent worker, detail‑oriented, strong time‑management, flexible, and able to meet deadlines.