Pharmacy Technician Supervisor - Intake

About the role

Onco360 Pharmacy is expanding its Specialty Pharmacy program and seeks a Pharmacy Technician Supervisor – Intake to manage incoming patient, prescriber, and prescription‑related communications. The role involves triaging communications, processing faxes and electronic prescriptions, setting up patient profiles, creating drug orders, and coordinating refill requests while providing quality control, staff coaching, and performance management.

Schedule

Full‑time, Monday to Friday, 10:30 am – 7:00 pm CST. Candidates must reside within a commutable distance to the Houston, TX pharmacy location.

Compensation

Salary starting at $55,000 – $57,000 annually, increasing with experience. Sign‑on bonus of $5,000 for employees who start before October 31, 2026.

Benefits

• Medical, Dental, and Vision insurance
• 401(k) with company match
• Paid Time Off and Paid Holidays
• Quarterly Incentive Bonuses
• Tuition Reimbursement
• Company‑paid life insurance, short‑term and long‑term disability

Responsibilities

• Supervise intake staff, fostering a positive work environment and minimizing turnover.
• Communicate effectively across pharmacy, corporate teams, and patients; resolve issues promptly.
• Create patient profiles and process orders from electronic and fax queues; request refills as needed.
• Assist the Manager with daily pharmacy operations and implementation of new procedures to ensure accurate, timely dispensing.
• Recruit, hire, orient, develop, and train new associates; evaluate, coach, and manage performance of intake staff.
• Draft and deliver corrective action and disciplinary plans for substandard performance.
• Monitor daily workflow, generate Pulse reports, and manage activity of vertical team members.
• Control operating expenses through effective use of personnel, equipment, and supplies.
• Maintain thorough understanding of each team member’s job functions.
• Support additional projects, implementations, and initiatives as assigned by the Intake Manager or Director of Pharmacy Operations.
• Perform pharmacy activities in compliance with state and federal laws, REMS programs, and patient confidentiality regulations.
• Maintain a safe, clean pharmacy environment and adhere to professional practice standards.
• Contribute to team efforts by completing related tasks and other duties as assigned.

Qualifications

• Education: High School Diploma or GED; licensed/registered pharmacy technician as required by state law.
• Preferred: Associate’s or Bachelor’s degree; Advanced Certified Pharmacy Technician; specialty pharmacy experience.
• Work Experience: Minimum 4 years pharmacy experience with prior leadership responsibilities; preferred 5 + years pharmacy experience and at least 1 year supervisory experience.
• Skills/Knowledge: Excellent interpersonal and communication skills; extensive knowledge of pharmacy terminology, sig codes, roman numerals, brand/generic medication names; advanced typing, math, and analytical abilities; leadership, independent decision‑making, research, and resourcefulness.
• Licenses/Certifications: Registration with the Board of Pharmacy as required by state law; Certified Pharmacy Technician (PTCB). Preferred: Advanced Certified Pharmacy Technician.
• Behavioral Competencies: Independent worker; strong verbal and written communication; detail‑oriented; excellent time‑management; flexible; able to meet deadlines; leadership orientation.