Pharmacy Technician - Customer Support Representative

About the role

Consonus Pharmacy is a closed-door long-term care pharmacy specializing in the needs of nursing facilities, assisted living residents, and their caregivers. We are looking for a compassionate Customer Support Representative dedicated to people’s health and well-being to join our supportive team.

Responsibilities

• Answer customer inquiries and account-related questions
• Research and assist customers in troubleshooting issues over the phone
• Establish positive relationships with both internal and external customers
• Provide excellent customer service while ensuring security and confidentiality for all customers

Qualifications

• One year of experience in providing customer service
• One year of pharmacy experience preferred
• Active Pharmacy Technician License required
• Ability to multi-task by answering multiple calls, navigating multiple computer applications, and finding information
• Ability to work under pressure and in time-sensitive situations

Benefits

• Paid training and career advancement opportunities
• $25,000 toward ongoing education benefit
• Generous Paid Time Off that pools vacation, sick, and holiday pay in a single bucket for flexible use
• Medical, Dental, and Vision insurance
• Free access to MDLIVE - allowing access to your health benefits from anywhere
• 401K with Employer Match
• Employee Assistance Program with free access to counseling and support services