Pharmacy Technician Patient Support

Location: Portland, OR

About the role

The successful candidate will provide integrated support to patients and pharmacists by delivering a full continuum of medication adherence support. We are seeking a highly motivated, self-starter for an exciting career path with a fast-growing company in specialty pharmacy management services.

Compensation

• Hourly range: $28.00 – $36.00 (actual rate depends on experience, seniority, geographic location, and other factors permitted by law)
• Sign-on bonus: $5,000

Responsibilities

• Interpret and enter prescriptions
• Clarify prescription orders with pharmacist and/or clinician as appropriate
• Label and fill prescriptions for the pharmacist to verify
• Perform pharmaceutical calculations
• Identify medications requiring special storage and/or handling (e.g., hazardous or refrigerated medications)
• Assemble supplies for select medications (sharps containers, needles/syringes, alcohol swabs, Band-Aids)
• Prepare medication for delivery to patients and departments
• Answer, resolve, and triage inbound inquiries
• Provide outbound therapy/medication adherence check-ups
• Secure refill prescriptions
• Resolve insurance-related issues and assist patients with financial assistance
• Maintain pharmacy inventory, including drug ordering and receiving
• Communicate directly with patients over the phone to assist with medication awareness
• Achieve operational objectives by inputting data, adjudicating test claims, and preparing action plans
• Manage, organize, and update relevant data using database applications
• Apply observations and recommendations to operational issues to improve productivity, quality, and customer-service standards
• Identify trends, resolve problems, recommend improvements, and implement change
• Actively participate in process improvement initiatives
• Act as a value-added business partner to stakeholders throughout the organization
• Protect organization’s value by keeping information confidential
• Update job knowledge through educational opportunities, professional publications, networks, and organizations
• Other duties as assigned

Requirements

• Nationally certified and registered as a Pharmacy Technician (CPhT or equivalent) with the State of employment
• Commitment to obtain required certification within a mutually agreed timeframe if not already certified
• 1+ years of experience as a Pharmacy Technician (5+ years preferred)
• High school diploma or GED
• Strong phone skills and proficiency in Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint)
• Ability to quickly learn other database programs and extract relevant information
• Strong organizational and interpersonal skills
• Solid computer skills, including data entry and navigating web-based platforms
• Discretion and confidentiality essential due to handling of sensitive and private data

Traits & Skills

• Organized with high integrity and attention to detail
• Dependable with a focus on quality
• Empathetic and a good listener/communicator
• Energetic, highly motivated, and a team player