Pharmacy Technician - Customer Service

About the role

Saliba's Extended Care Pharmacy, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Phoenix, Arizona. We're reimagining medication management and transforming care. Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

Schedule & Location

• Schedule: Sunday - Thursday, 8:00 am - 4:30 pm (Training hours differ)
• Pay: $20.00 - $23.00
• Location: Saliba's Pharmacy - 925 E Covey Lane, Phoenix, AZ 85024

Requirements

• Active Arizona pharmacy technician license required
• High School Diploma or GED, required
• Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB), preferred
• 2+ years of related experience (advanced degree may substitute for experience)
• Advanced computer skills; pharmacy operations system experience preferred
• Call center or phone-based customer service experience preferred

Qualifications

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate
• Ability to work flexible hours

Responsibilities

• Provide excellent customer service to the facilities in taking orders, answering questions, referring information and phone calls to the appropriate departments
• Answering phone calls from facilities in a timely manner while being professional and courteous
• Creating telephone order for refills, new orders, and/or backup and triaging into the appropriate queues for Order Entry staff to complete
• Refill orders in pharmacy computer system if facility calls and request (if not complicated)
• Follow up with customers as needed (if you told a customer you would return their phone call, call them back in a timely manner)
• Answering facility questions or referring them to the proper resource for answer
• Take Credit Card information over the phone for payments
• Work with Medical Records to update on resident information, or anything else that is changed
• Make telephone orders for medical records and send to appropriate queues for medical records
• Take orders from Doctor's offices and triaging to appropriate queues
• Check assigned facility faxes daily; any issues, contact Order Entry
• Link delivery sheets into Docutrack
• Check original prescriptions sent in tote or by mail, scan into Docutrack and link. If they haven't been completed leave note for OE to address
• Other essential functions and duties may be assigned as needed

Benefits

• Competitive pay
• 401(k) with up to 3.5% company match
• Multiple health plan options including copay (FSA-eligible) and HSA eligible plans
• Wellness Incentive Program
• Dental and Vision plans
• Company-paid basic life, AD&D and long-term disability coverage
• Optional employee, spouse, and child life/AD&D insurance
• Optional accident, critical illness, and short-term disability coverage
• Dependent Care Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Paid holidays and sick days
• Generous vacation benefits based on years of service

Eligibility begins the first of the month following 30 days of employment. Full-time employees only, excluding EAP which is available to all Guardian employees.