Pharmacy Technician Call Center Representative

Responsibilities

• Answer and place calls to patients and providers, providing accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Achieve and maintain productivity levels consistent with contact center standards.
• Utilize Pharmacy applications and vendor platforms for data entry and to optimize patient care.
• Collaborate on multi-level communication with patient, pharmacy, provider and insurance to deliver comprehensive care.
• Maintain a current national and/or state registration, certification, or license depending on state requirements.
• Address patient inquiries received directly through PPS telephone number.
• Review customer or client accounts, providing updates and information about billing, shipping, and other account items.
• Collaborate with other call center professionals to improve customer service.
• Help to train new employees and inform them about the company's customer management policies.

Qualifications

• Minimum High School Diploma or GED.
• Pharmacy Technician Certification within two years of employment.
• Must be 18 years of age.
• Demonstrated ability to maintain confidentiality and protect sensitive information.