Pharmacy Technician - Customer Support Representative

About the role

What’s your wish list for the perfect job? Maybe it’s to make a positive impact in the world, or to grow your career in healthcare. Maybe working with a supportive team is top priority, or to feel respected and valued. If your answer is “all of the above,” consider joining our team at Consonus Pharmacy. It’s a perfect opportunity for compassionate people dedicated to people’s health and well-being. Consonus Pharmacy is a closed-door long-term care pharmacy specializing in the needs of nursing facilities, assisted living residents, and their caregivers. We are currently hiring a Customer Support Representative to join our team!

Responsibilities

• Answering customer’s inquiries and account-related questions
• Researching and assisting customers in troubleshooting issues over the phone
• Establishing positive relationships with both internal & external customers
• Provide excellent customer service while ensuring that security and confidentiality are maintained for all customers

Benefits

• Paid training & career advancement opportunities
• $25,000 toward ongoing education benefit
• Generous Paid Time Off that pools vacation, sick & holiday pay in a single bucket for flexible use
• Medical/Dental/Vision insurance
• Free access to MDLIVE - allowing access to your health benefits from anywhere
• 401K With Employer Match
• Employee Assistance Program: with free access to counseling & support services

Qualifications

• One year of experience in providing customer service skills
• One year of pharmacy experience preferred
• Active Pharmacy Technician License required
• Ability to multi-task by answering multiple calls, navigating multiple computer applications, and finding information.
• Ability to work under pressure and in time-sensitive situations.