Pharmacy Medical Secretary (31765)

Essential Job Responsibilities

• Taking refill orders for IOD and compound orders.
• Compounding: payment collection, claim creation, ecw documentation, and order placement through appropriate portals.
• Handling IOD ED drugs: payment collection, claim creation, ecw documentation, and TE forwarding for techs to dispense.
• Triage pharmacy-related calls regarding order tracking.
• Processing authorization requests.
• Filing IOD rx logs.
• Managing drug pre-collection: cash and buy/bill services (T-pellets, Aveed, Xiaflex, etc.).
• Scheduling buy and bill drugs.
• Ordering compounded intravesical therapy and managing inventory tracking in PODIS.
• Conducting refill campaigns - IOD and compounds.
• Enrolling patients in foundation programs.
• Reviewing daily unposted payments.
• Tracking daily inventory counts of all drugs.
• Updating reporting for metric trackers.
• Assisting the pharmacy coordinator with authorization and retro-authorization needs.
• Project management as assigned by the pharmacy manager.

Education and Experience

• A high school diploma or equivalent (GED).
• Minimum one year of administrative assistant experience in a medical office setting.

Knowledge and Performance Requirements

• Knowledge of medical terminology and office procedures.
• Knowledge of grammar, spelling, and punctuation to type from draft copy and review and edit reports and correspondence.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Knowledge of medical tasks that include RX prior authorizations.
• Familiarity with healthcare systems, regulations, policies, and functions.
• Knowledge of infection control and safety standards.

Skills

• Proficiency in operating office equipment.
• Organizational skills, including time management, prioritization, multitasking, and problem-solving.
• Common computer skills, including Microsoft® Excel, e-mail, Internet, and Microsoft® PowerPoint.
• Ability to type 40 words per minute using word-processing software.
• Ability to read, understand, and follow oral and written instructions.
• Ability to sort and file materials correctly using alphabetic or numeric systems.
• Ability to communicate clearly and concisely.
• Ability to establish and maintain effective working relationships with patients, physicians, and other clinical staff, and the public.

Equipment

• Office machinery including computers, scanners, and payment collections.

Work Environment

• Office environment.
• Frequent contact with staff and patients.

Mental/Physical Requirements

• Manual dexterity for office machine operation including computer and clinical equipment.
• Stooping, bending to handle patient’s mobility to complete errands or deliveries, or sitting or standing for extended periods of time.
• Stress can be triggered by multiple staff demands and deadlines.