Pharmacy Secretary

About the role

The Administrative Assistant will handle a broad range of administrative support tasks, including pharmaceutical operational support, while working independently under general supervision and maintaining confidentiality.

Responsibilities

• Provides superior customer service.
• Greet visitors and direct them to the appropriate area and answer and direct calls to the appropriate party.
• Acts as an ambassador for the department.
• Type letters, reports, forms, correspondence, test results, and other documents, using word processing, spreadsheet, database, and PPT presentation software.
• Schedules, confirms, and coordinates patient appointments, as needed.
• Mails patient appointment reminders and calls patient prior to appointment to confirm.
• Pre-registers all patients and verifies authorization of patient testing orders and insurance coverage.
• Registers patients upon arrival.
• Processes new referrals, gathers information to schedule new patients, and discharges patients from Anticoagulation Clinic, as needed.
• Completes patient appointment verification calls, including patient travel screen questionnaire and creates patient file.
• Trikes phone calls for Anticoagulation Clinic Pharmacists and takes messages, as appropriate.
• Checks voice mail messages routinely and answers promptly.
• Maintains department office supply stock and aids employees in ordering uniforms.
• Aids pharmacy buyer with maintaining accurate pharmacy inventory.
• Assist management in the following duties: confidentially maintains department employee files, track employee schedules in Kronos, monitor and report weekly staff tardiness/absence, monitor department compliance to established standards of practice, send communication to staff for on call Pharmacy, specialty pharmacy, and ITC, complete daily anesthesia audits and other data report reviews and compilation, if assigned.
• Supports Specialty Pharmacy including: entering new patient information, updating insurance information, manage prior authorization, contacting provider’s offices and third-party payers, organize prescriptions, perform internal audits, mailings and correspondence, manage point-of-sale reports, ensure proper documentation and communication between all affected parties.
• Aid HR in setting up interviews.
• Maintains pharmacy conference room schedule.
• Track and update license board for Pharmacists, Technicians, and GBMC Pharmacy to ensure compliance during BOP and Joint Commission inspection.
• Maintains a running electronic list for easy retrieval.
• Schedule and attend intradepartmental and interdepartmental meetings, compose and distribute meeting notes (as appropriate).
• All roles must demonstrate GBMC values: Respect, Excellence, Accountability, Teamwork, Ethical Behavior, and Results.

Requirements

• Education: College Degree preferred, High School Diploma or equivalent required.
• Licenses/Certifications: Not Applicable.
• Experience: 3 years’ experience.

Skills

• Knowledge in medical terminology.
• General knowledge of office and pharmacy practices, procedures, and equipment.
• Business English, spelling, punctuation, grammar, and arithmetic.
• Using a variety of office software applications, such as word processing, spreadsheets, presentation packages, and databases applications to produce documents.
• Understanding and following oral and written instructions and in communicating effectively both orally and in writing.
• Proofing office correspondence, forms, and other work product for typographical errors, spelling, grammar, and punctuation.
• Accurate alphabetical and numeric filing.
• Customer service.

Qualifications

• Demonstrated ability to maintain confidentiality of patient, employee, and department operational information.
• Demonstrated ability to assist with pharmacy compliance regulations and auditing records.

Benefits

N/A

Pay

Pay Range: $17.30 - $25.11 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.