Medical Secretary

Job Description

• Greet patients in person and over the phone in a courteous and professional manner
• Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems
• Register new patients and update existing patient information
• Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers
• Process insurance information and verify eligibility
• Collect co-pays and process payments
• Maintain organized and confidential patient records
• Prepare and manage correspondence, reports, and medical documents
• Clock referrals to specialists and follow up on authorizations
• Support medical staff with administrative tasks as needed
• Maintain a clean and welcoming front desk and waiting area

Organizational Responsibilities

• Follows hospital and department policies with special attention to safety, dress, attendance and punctuality, and display of ID badge
• Handles all work-related information in a confidential manner
• Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes
• Planner, organizes, and renders care for (neonate, pediatric, adolescent, adult, geriatric) patients within an assigned area
• Performs work responsibilities while staying in compliance with all applicable laws, rules, and regulations
• Adheres to Bloodborne Pathogen Exposure Control plan including consistent use of safety devices as designed to prevent sharp injuries
• Consistently complies with the hospital's Hand Hygiene Policy
• Participates in EHS's TB program
• Participates in hospital's annual seasonal vaccine program (vaccination or declination completed)

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• High school graduate.  Minimum of one year’s experience as a medical assistant in a medical practice environment desirable.  Certification as a medical assistant desirable.
• Graduate of accredited secretarial training school preferred.  Knowledge of medical terminology, word processing equipment, and personal computers
• Two years of experience in a busy medical practice setting.  Ability to perform multiple tasks simultaneously.  Knowledge of pre-admission and pre-testing requirements helpful.
• Working knowledge of insurance regulations and form completion.  Ability to be trained in CPT and ICD9 coding.  Knowledge of billing system helpful.
• Must be certified in CPR.
• Excellent communication and interpersonal skills.  Ability to work independently and follow directions.
• Effective telephone manner and ability to communicate with patients, physicians, and other professional staff.
• Computer skills are necessary.

WORKING CONDITIONS

• Job requires physical stamina; many hours/days on the feet
• Ability to walk and stand for up to 90% of work time, to push, pull and to lift 10 lbs.
• All staff are expected to cross train and help each other when needed.
• Job requires some weekends and evenings.
• Busy medical practice environment.

Pay Range

$20.00 – $26.92