Medical Assistant

Key Responsibilities

• Deliver a 5-star patient experience with professionalism, warmth, and empathy from first contact through follow-up.
• Support clinical care through tasks such as vitals, phlebotomy, medication dispensing (under provider orders), POC testing, EKGs, and more.
• Manage the front desk including welcoming patients, verifying intake information, and ensuring accurate EMR documentation.
• Care for care coordination, including appointments, referrals, labs, imaging, and follow-ups.
• Educate patients about the FreedomDoc membership model and help them understand the value of continuous care.
• Process billing and memberships as needed, while helping patients navigate non-insurance-based healthcare.
• Keep clinical and office supplies stocked, organized, and ready for use.
• Communicate confidently with patients, providers, and the team—keeping everyone in sync and informed.
• Embrace technology by working across digital tools including EMRs, secure messaging, and practice platforms.
• Collaborate closely with a small, high-performing team focused on quality, not volume.

What We’re Looking For

• A current MA, CNA, EMT or equivalent certification/license (required)
• CPR certification (or willingness to obtain)
• 2+ years experience in a primary care, urgent care, or concierge/DPC setting preferred
• Outstanding customer service skills—hospitality or patient-facing experience is a plus
• Comfort with EMRs and digital platforms
• A positive, team-first mindset and strong attention to detail
• A willingness to occasionally flex hours to meet patient or practice needs
• A passion for reimagining how healthcare is delivered

Perks of the Role

• Meaningful patient relationships and low daily visit volume
• Clean, modern clinic environments without the chaos of traditional systems
• Opportunities to grow as part of a mission-driven, patient-centered organization
• No billing codes, insurance paperwork, or corporate red tape