Medical Secretary (31674)

Summary of Duties

This position is primarily responsible for scheduling new patient and follow-up appointments, booking procedures (on demand and recalls), confirming upcoming appointments, answering and responding to all patient telephone calls as well as answering patient questions about procedures and procedure preparation.

Duties and Responsibilities

• Maintains provider schedule.
  • Schedule patient appointments, procedures and confirm appointments.
  • Answer and triage Provider’s telephone calls, retrieves and returns phone messages promptly, arranges appropriate follow up where needed.
• Ensures proper insurance referrals are in place as well as referring provider documentation and necessary patient records are received for visit.
  • Performs end of visit check out, orders laboratory and/or radiology testing, and any follow-up care.
  • Provide patients with necessary instructions to prepare for procedures.
  • Congnrols with Medical Assistant, maintains GI provider’s “recall” system, including mailing letters and follow up phone calls to remind patients of their GI procedures due (minimum two months ahead) as required.
• Reviews and routes incoming correspondence, referrals, prescription authorizations and other electronic tasks.
  • Responds, or accurately tasks to provider or administration.
  • Maintains and completes open orders.
  • Generates and types routine letters and correspondence in EHR and ensures proper signatures and approvals, when necessary.
• Maintains clean and orderly work area.
  • Maintains a professional atmosphere in all aspects of the office, including interaction with physician, management, patients, and all outside contacts.
  • Maintains patient confidentiality.
• Performs other administrative, secretary and other medical support duties, as assigned.

Qualifications

• High School Diploma / Certified Medical Secretary / Medical Terminology
• Associate degree from two-year college or technical school preferred
• Minimum of two years’ experience in a medical office
• Medical Terminology / Electronic Medical records experience preferred
• Ability to function well in a fast-paced environment

Supervisory Responsibilities

This job has no supervisory responsibilities

Environment/Working Conditions

• Work is performed in an office environment.
• The noise level is usually moderate.
• Phones are very busy and the activity level is frequently high.
• Involves frequent contact with staff and patients and may require dealing with unhappy patients at times.