PFW - Administrative Grades Clerk

Primary Responsibilities

• Answer phone calls and assist callers efficiently and courteously.
• Afford assistance to visitors at the Welcome Desk; provides exceptional customer service and resolves issues for both internal and external customers.
• Process final grades, special edits, incomplete/late grades, grade changes, and academic renewals in the PFW and PWL systems.
• Sends inquiries to faculty/deans/chairs on missing grades each term.
• Processes Enrollment and Degree Verification Requests made through National Student Clearinghouse as well as student requests and 3rd party verifiers.
• Manages the National Student Clearinghouse Transcript Request System.
• Afford assistance to other areas of the office with graduation, registration changes, end of term processing.
• Afford assistance to the Registrar by taking meeting minutes for staff meetings.
• Afford assistance to the Associate Registrar of Academic History with Commencement Program.
• Participate in professional development training.
• Perform other duties as assigned.

Required Qualifications

• HS Diploma/GED.
• Two years of experience providing excellent customer service to internal and external customers at an executive level.
• Strong computer and technology skills; Excel proficient.
• Superb organizational skills and ability to manage office.
• Detail oriented.
• Ability to tactfully resolve problems.
• Ability to work in a fast-paced environment with multiple projects.
• Use/learn student database, word, spreadsheet and other office software.

Preferred Qualifications

• Associate’s Degree.
• Experience working in a university setting and with campus information system (Banner).

Pay

$15.00/hr.

Schedule

Full-time, on-site.

Benefits

Free tuition through Purdue University Global.
Fee remission for a traditional Purdue degree for yourself, your spouse, and your child(ren).
Insurance starts on first day of employment.
Generous Paid Time Off – additional PTO in December.
Additional benefit information: https://www.purdue.edu/hr/benewell/

Additional Information

Purdue will not sponsor employment authorization for this position.
Resumes and cover letters that contain portraits or personal information will not be reviewed by the hiring committee.

A background check and misconduct will be required for employment in this position.

Purdue Fort Wayne is an EEO/AA employer