Administrative Clerk

About the role

This position requires an active Public Trust clearance or the ability to obtain a Public Trust clearance to be considered. As required by our governmental client, this position requires being a US Citizen.

Responsibilities

• Specialize in the ability to track and obtain initial specialty care and deferred to network primary care referrals to include obtaining clear legible reporting (CLR) from military treatment facilities (MTF), network and non-network providers.
• Chase CLRs no later than (NLT) 60 days from when the referral was entered or when there is evidence of a claim.
• Complete CLR upload no later than (NLT) 180 calendar days after the order entry date.
• Import/scan CLRs into the correct patients' medical record.
• Follow-up with MTF specialty care providers who did not complete CLR referral results in accordance with business rules.
• Prepare referral management data reports/metrics using referral tracking data tools.
• Demonstrate medical ethics, telephone etiquette, office, administrative, and clerical skills to provide positive, courteous, and professional customer service support to patients and staff.
• Perform receptionist duties and answer telephones.
• Perform other job-related duties as assigned.

Requirements

• Shall read, understand, speak, and write English fluently.
• General office administrative and clerical skills.
• Operational computer skills with general working knowledge of word processing and Microsoft applications (including Windows, Word, Excel, Outlook).
• Understanding of medical terminology preferred.
• Knowledge of or ability to learn computer applications, such as MHS Genesis preferred.
• One (1) year of healthcare administrative experience in either an inpatient or outpatient care setting within the last three (3) years required.
• General medical ethics, telephone etiquette, written/verbal/electronic communication, and customer service skills.
• High school diploma or General Educational Development (GED) equivalency.
• College classes or degree preferred.
• Must pass pre-employment qualifications of Cherokee Federal.

Compensation & Benefits

Estimated Starting Salary Range: $38,604.80. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided.