PFS Insurance Group - Customer Service Rep

Responsibilities and Duties

• Assists Senior Customer Service Representative with servicing customer account including phone calls and walk-in customers.
• Completes insurance proposals and quotes for agents and producers.
• Issues binders, endorsements, cancellations/reinstatement notices, etc.
• Prepares and distributes certificates of insurance.
• Maintains accounts on agency management system.
• Processes insurance claims and loss notices.
• Assists Assistant Senior Customer Service Representative with renewals.
• Regular and reliable attendance.
• Assists with other job-related duties as assigned by manager.

Knowledge, Skills, and Abilities

• Knowledge of insurance products and services.
• Knowledge of Microsoft Word, Excel, Powerpoint, Outlook and Agency Software.
• Ability to communicate with customers and co-workers in a courteous and professional manner.
• Ability to multi-task, and function as a team player.
• Ability to work with accuracy, organization, and attention to detail.
• Ability to operate various office machines including switchboard, adding machine, copy machine, etc.
• Ability to cross-sell insurance products.

Education and Experience

• High School diploma or equivalent.
• Proper insurance licenses.

Physical Requirements

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified.