Pet Care Supervisor

Full-time position in Chicago, IL.

About the Role

We’re hiring a dependable, hands-on Pet Care Supervisor to support our Pet Tech team and help ensure every shift meets our standards for safety, sanitation, organization, and compassionate care. This is a working supervisor role. You’ll spend time directly caring for pets while also helping lead the shift, guide team members, assign responsibilities, and communicate issues to management. This position is a strong fit for an experienced Pet Tech or animal-care professional ready to take the next step into leadership.

Responsibilities

• Lead the Shift
  • Help lead Pet Techs during assigned shifts
  • Communicate priorities and assign responsibilities
  • Monitor workflow, staffing coverage, breaks, and shift transitions
  • Provide real-time coaching, support, and redirection
  • Help train new Pet Techs
  • Complete opening, closing, and shift-lead duties as assigned
  • Provide clear updates to the incoming shift and management team
• Provide Safe, Compassionate Pet Care
  • Supervise safe daycare playgroups and monitor dog behavior
  • Follow feeding, medication, boarding, and individual care instructions
  • Complete wellness checks and identify changes in a pet’s behavior or condition
  • Respond calmly and appropriately to pet-care concerns, injuries, or incidents
  • Ensure dogs are grouped appropriately by size, temperament, and play style
  • Accurately document pet-care updates, incidents, and concerns
• Maintain Sanitation and Facility Standards
  • Conduct walkthroughs to ensure pet-care areas are clean, safe, and organized
  • Monitor completion of cleaning and sanitation tasks
  • Ensure kennels, playrooms, suites, kitchens, and common areas are properly cleaned and disinfected
  • Reinforce correct use of sanitation procedures and cleaning products
  • Ensure food, medications, supplies, and pet belongings are labeled and stored correctly
  • Identify and report safety, sanitation, inventory, or maintenance concerns
  • Work alongside the team to complete cleaning and animal-care responsibilities

Requirements

• At least one year of professional pet-care, kennel, daycare, boarding, veterinary, or animal-handling experience required
• Previous shift-lead, training, or supervisory experience preferred
• Strong understanding of dog behavior, body language, and safe group play
• Ability to give clear direction and respectful feedback
• Strong attention to detail and follow-through
• Ability to stay calm and use sound judgment in unexpected situations
• Reliable, punctual, organized, and team-oriented
• Comfortable with hands-on animal-care and cleaning work
• Genuine commitment to pet safety, sanitation, and compassionate care

Physical Requirements

• Stand, walk, bend, reach, and remain active for extended periods
• Lift and carry up to 50 pounds safely
• Handle dogs of different sizes, breeds, and energy levels
• Work around barking, pet hair, cleaning products, water, and pet waste
• Complete repetitive cleaning and sanitation tasks
• Respond quickly when a pet or team member needs assistance

Schedule

• Full-time position
• Weekday and weekend availability required
• Flexibility to work morning, afternoon, and evening shifts
• Holiday and peak boarding-period availability may be required
• Dependable attendance and scheduling flexibility required, as Pet Care Plus operates 24 hours a day, 365 days a year

Pay

$19–$21 per hour, based on experience

Benefits

• Medical, dental, and vision benefits
• 401(k) with company match up to 3.5%
• Paid time off
• Employee discounts on pet services
• Leadership training and development opportunities
• Opportunity to grow into future management positions
• Supportive, team-centered work environment

Benefit eligibility is based on applicable plan requirements.

About Us

Pet Care Plus has served Chicago pet families since 1998. We’re committed to safe, structured, high-touch care and to building a supportive, accountable workplace for our team. Our culture is built around SPARK: Stay Connected, Passion, Authenticity, Resiliency, Keep the Joy.

Hiring Process

As part of the application process, candidates will complete:

• Behavioral Assessment: A brief three- to four-minute questionnaire about natural work style
• Cognitive Assessment: A 12-minute timed assessment measuring learning, adaptability, and problem-solving

These assessments are only one part of our hiring process. We also consider experience, reliability, leadership potential, attitude, work ethic, and overall fit.