Animal Care Supervisor

About Petco

Petco has been “where the pets go” for more than 60 years, offering everything pets need to live their best lives—from meals and toys to trusted supplies and expert support. With 29,000+ team members, more than 1,500 stores across the U.S., Mexico, and Puerto Rico, 250+ Vetco Total Care hospitals, preventive‑care clinics, and distribution centers, Petco nurtures the pet‑human bond. Through Petco Love, the company supports thousands of animal‑welfare groups and has helped place approximately 7 million animals in homes.

About the Role

The Companion Animal Supervisor is a trusted subject‑matter leader responsible for the health, care, and presentation of live animals while driving sales, customer experience, and operational excellence in the Companion Animal and Aquatics departments. The role combines a deep commitment to pet welfare with strong operational discipline and business acumen to achieve sales, margin, and shrink goals, and models Petco’s leadership expectations.

Key Responsibilities

• Ensure the health, safety, and well‑being of all live animals by following Petco standards, policies, and veterinary protocols.
• Complete and oversee hourly animal health checks, wellness cards, and required documentation.
• Handle, care for, and document adoption animals properly.
• Respond promptly to sick or injured animals in alignment with veterinary protocols.
• Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions.
• Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards.
• Promote a positive culture of teamwork, inclusion, and collaboration.
• Model Petco’s selling behaviors and customer‑service expectations.
• Drive sales, margin, and shrink performance through disciplined execution.
• Analyze business insights, identify opportunities, and implement improvement plans.
• Order live animals efficiently to balance welfare, inventory, sales, and margin goals.
• Support omni‑channel execution, including BOPUS, ship‑from‑store, curbside, and endless aisle.
• Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
• Execute animal‑care, maintenance, ordering, regulatory compliance, and veterinary partnership tasks (CAPI, HAHC, CAPC).
• Complete all animal‑maintenance tasks according to the Maintenance Task List.
• Maintain operational, safety, and regulatory standards at all times.
• Achieve high standards of cleanliness, care, and visual presentation in animal areas.
• Process transactions efficiently while delivering a great customer experience.
• Monitor sales, margin, and inventory reports to support department performance.
• Share product and animal‑care knowledge to help customers make informed decisions using Petco’s selling strategy.
• Assist with additional duties as needed to support business needs.
• Train, coach, and develop partners in animal care, selling behaviors, and operational routines.
• Provide ongoing feedback and support to strengthen partner performance and engagement.

Success Metrics

• Animals are healthy, safe, and cared for to Petco’s highest standards.
• Customers trust the team’s expertise and return for guidance and solutions.
• The Companion Animal department meets or exceeds sales, margin, and shrink goals.
• Partners are confident, well‑trained, and proud of the care they provide.

Qualifications

• High school diploma or GED preferred.
• 1+ year of supervisory experience, preferably in a pet‑retail environment.
• Strong knowledge of companion animals, aquatics, and animal‑care practices.
• Excellent communication, organizational, and interpersonal skills.
• High focus on customer service and people development.

Work Environment & Schedule

This full‑time role is primarily performed in a Pet Care Center retail environment. The supervisor is regularly present on the sales floor, engaging with partners, customers, and pets. Work is mainly indoors, with occasional duties that may require leaving the store for bank deposits, merchandise transport, or community events.

Physical demands include frequent standing, walking, bending, kneeling, reaching, and lifting merchandise, supplies, or animals up to 50 lb. The role involves exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. Limited travel may be needed for training, meetings, or community engagement. Reasonable accommodations are available for qualified individuals with disabilities.

Why You’ll Love It Here

Purpose‑driven work that makes a difference for pets and people, hands‑on leadership experience, career‑growth opportunities, and a supportive, inclusive culture built on teamwork and authenticity. For a detailed overview of Petco Total Rewards—including health and financial benefits, 401(k), incentives, and PTO—see Petco Total Rewards.