Animal Care Supervisor

About the role

As a Companion Animal Supervisor, you are a trusted subject-matter leader responsible for the health, care, and presentation of our live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments.

Responsibilities

- Ensure the health, safety, and well-being of all live animals through strict adherence to Petco standards, policies, and veterinary protocols. - Complete and oversee hourly animal health checks, wellness cards, and required documentation. - Ensure proper handling, care, and documentation of adoption animals. - Act immediately and appropriately for sick or injured animals in alignment with veterinary protocols. - Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions. - Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards. - Promote a positive culture of teamwork, inclusion, and collaboration. - Lead by example, modeling Petco’s selling behaviors and customer service expectations. - Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution. - Utilize business insights to analyze trends, identify opportunities, and implement improvement plans. - Efficiently order live animals to balance animal welfare, inventory levels, sales, and margin goals. - Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle. - Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.

Qualifications

- High school Diploma or GED preferred. - 1+ year of supervisory experience, preferably in a pet retail environment. - Strong knowledge of companion animals, aquatics, and animal care practices. - Excellent communication, organizational, and interpersonal skills. - High focus on customer service and people development.