Animal Care Supervisor

About the role

As a Companion Animal Supervisor, you are a trusted subject‑matter leader responsible for the health, care, and presentation of live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments. You lead through expertise and influence, coaching partners to deliver exceptional animal care and knowledgeable service. You combine a deep commitment to pet welfare with strong operational discipline and business acumen to achieve sales, margin, and shrink goals, while modeling Petco’s leadership expectations.

Responsibilities

• Ensure the health, safety, and well‑being of all live animals through strict adherence to Petco standards, policies, and veterinary protocols.
• Complete and oversee hourly animal health checks, wellness cards, and required documentation.
• Handle, care for, and document adoption animals properly.
• Act immediately and appropriately for sick or injured animals in alignment with veterinary protocols.
• Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions.
• Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards.
• Promote a positive culture of teamwork, inclusion, and collaboration.
• Model Petco’s selling behaviors and customer service expectations.
• Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
• Analyze business insights to identify trends, opportunities, and improvement plans.
• Order live animals efficiently to balance animal welfare, inventory levels, sales, and margin goals.
• Support omni‑channel execution, including BOPUS, ship‑from‑store, curbside, and endless aisle.
• Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
• Execute animal care, maintenance, ordering, regulatory compliance, and veterinary partnerships (CAPI, HAHC, CAPC).
• Complete all animal maintenance tasks according to the Maintenance Task List.
• Maintain operational, safety, and regulatory standards at all times.
• Achieve high standards of cleanliness, care, and visual presentation in all animal areas.
• Process transactions efficiently while delivering a great customer experience.
• Monitor sales, margin, and inventory reports to support department performance.
• Share product and animal‑care knowledge to help customers make informed decisions using Petco’s selling strategy.
• Assist with additional duties as needed to support business needs.
• Train, coach, and develop partners in animal care, selling behaviors, and operational routines.
• Provide ongoing feedback and support to strengthen partner performance and engagement.

Success Metrics

• Animals are healthy, safe, and cared for to Petco’s highest standards.
• Customers trust the team’s expertise and return for guidance and solutions.
• The Companion Animal department meets or exceeds sales, margin, and shrink goals.
• Partners are confident, well‑trained, and proud of the care they provide.

Qualifications

• High school diploma or GED preferred.
• 1+ year of supervisory experience, preferably in a pet retail environment.
• Strong knowledge of companion animals, aquatics, and animal‑care practices.
• Excellent communication, organizational, and interpersonal skills.
• High focus on customer service and people development.

Essential Functions & Work Environment

This role is primarily performed in a Pet Care Center retail environment. The supervisor is regularly present on the sales floor, engaging with partners, customers, and pets. Work is mainly indoors, with occasional duties that may require leaving the store for bank deposits, merchandise transport, or community events. The position involves frequent standing, walking, bending, kneeling, reaching, and lifting up to 50 lb. Regular interaction with customers includes cashiering and point‑of‑sale transactions. Employees must be able to work in proximity to animals and be exposed to animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. The role is full‑time; a limited amount of travel may be required for training, meetings, or community engagement. Reasonable accommodations may be made for qualified individuals with disabilities.

Benefits

• Purpose‑driven work that makes a difference for pets and people.
• Hands‑on leadership experience and career‑growth opportunities.
• A supportive, inclusive culture built on teamwork and authenticity.
• Opportunities to grow leadership skills while having fun doing meaningful work.
• Comprehensive Total Rewards including health and financial benefits, 401(k), incentives, and PTO (see Petco Total Rewards).

Pay

Salary Range: $18.75 – $29.25 per hour (or equivalent salary), subject to state‑specific regulations and applicable minimum‑wage laws.

Schedule

Full‑time position with flexible availability to support store operating hours, including evenings, weekends, and holidays.