Personal Lines Insurance Customer Service Representative

Job Roles and Responsibilities

• Aid clients with policy inquiries related to auto, home, renters, and personal insurance lines.
• Process policy changes including endorsements, updates, and cancellations.
• Support renewals, billing questions, and payment-related issues.
• Issue certificates of insurance and other required policy documents.
• Communicate effectively with insurance carriers and underwriters.
• Maintain accurate and up-to-date client and policy records.
• Provide timely and professional customer service to policyholders.
• Support claims-related inquiries and coordinate with carriers when needed.

Qualifications and Certifications

• Active Illinois Property and Casualty License (mandatory).
• Prior experience in insurance customer service or personal lines support.
• Familiarity with insurance agency management systems such as AMS (preferred).
• Strong communication and interpersonal skills.
• Good organizational and multitasking abilities.
• Ability to handle high-volume client interactions and service requests.

Benefits

• Medical insurance
• Dental insurance
• Paid time off
• Competitive salary