Customer Care Representative - Personal Insurance

About the role

The Customer Care Representative answers questions and resolves problems initiated by insureds and carriers via telephone, mail, and e-mail. Most questions concern coverage, claims, cost, or billing and may require research or referral to resolve. Significantly contributes to business retention efforts.

Responsibilities

• Answers all incoming telephone calls promptly/professionally and documents calls in accordance with department protocols.
• Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds client service level standards.
• Provides accurate information to insured in accordance with company policy or research information, when necessary (i.e., use computerized system to verify coverage, payment received, etc.).
• Immediately reports escalated problems, service errors or anomalies to supervisor to effect prompt resolution.
• Obtains comparative quotes on personal lines insurance (i.e., automobile, homeowners, renters, etc. and presents to insured).
• Audits insurance applications for accuracy and enters new insured on computerized system.
• Audits new business pending files by date, following up with carriers if policy is not received timely.

Requirements

• High school diploma or general education degree (GED).
• 2 or more years of experience in customer service and/or sales, preferably in the insurance industry or equivalent combination of education and experience.
• Demonstrated proficiency with computers including MS Outlook, Word, Excel.
• NYS Property & Casualty or Personal Lines license or the ability to become licensed within 90 days of hire.

Qualifications

Successful Candidates Will Have

Skills

• Excellent communication skills.
• Strong problem-solving abilities.
• Proficiency with computer systems.

Benefits

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks.

Pay

Pay Range $23.00 - $24.00 Hourly

Schedule

Full-time