Personal Insurance Customer Service Representative

Are you passionate about helping people protect what matters most? Hardenbergh Insurance Group is seeking a service-oriented and detail-focused Client Services Representative (Personal Insurance) to join our growing team. In this role, you'll support our Personal Insurance team by providing exceptional customer service, assisting clients with policy-related requests, and ensuring critical service needs are handled accurately and efficiently. You'll play an important role in creating a positive client experience while supporting the overall success of the agency. Location: Marlton, NJ or Vineland, NJ What You'll Do Client Support & Service Answer incoming calls and direct clients to the appropriate team members as part of the agency phone teamProcess client requests for evidence of insurance and related documentationHandle urgent mortgage company requests on behalf of clientsProcess client payments received by phoneAssist clients with time-sensitive service requests when their Account Manager is unavailableProvide prompt, professional support while delivering an outstanding customer experience Account Administration Maintain accurate client records within the Agency Management System in accordance with agency standardsNavigate carrier websites and online systems to process client requests and obtain informationEnsure compliance with agency procedures, carrier requirements, and regulatory guidelinesSupport department operations through special projects and assignments as requested by leadership Operational Excellence Follow established departmental processes and workflowsMaintain a high level of accuracy, organization, and attention to detailIdentify and resolve issues proactively while escalating complex matters appropriatelyContribute to a collaborative and client-focused team environment Qualifications 0-3 years of insurance experience requiredActive New Jersey Property & Casualty Producer License requiredProficiency in Microsoft Office (Outlook, Word, Excel, and related applications)Ability to navigate insurance carrier websites, systems, and databasesStrong written and verbal communication skillsStrong organizational and customer service skillsAbility to analyze information, solve problems, and make sound decisionsAbility to manage multiple priorities in a fast-paced environmentBilingual (Spanish) preferred Why This Role? Great entry point into a growing insurance organizationOpportunity to develop insurance knowledge and client service expertiseDirect impact on client satisfaction and retentionExposure to a wide range of personal insurance products and carrier relationshipsSupportive team environment with opportunities for growth and advancement Compensation & Benefits Remote on Fridays Target Salary: $45,000 - $50,000 (commensurate with experience) Benefits MedicalDentalVisionLife InsuranceRetirement PlanPaid Time OffProfessional Development Opportunities