Customer Service Insurance Representative

About the role

As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customer's insurance policies. You'll assist callers with inquiries about coverage, policy endorsements, certificates, binders, billing, or policy modifications. Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month.

Responsibilities

• Handle inbound calls regarding customer's insurance policies
• Assist callers with inquiries about coverage, policy endorsements, certificates, binders, billing, or policy modifications
• Manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month
• Focus on billing inquiries while awaiting your state license

Requirements

• Must be at least 18 years old to apply
• High School Diploma or GED equivalent is required
• Preferred: 6 months to 1 year of relevant experience in the customer service industry
• Must have open availability – flexibility is key

Qualifications

• Able to navigate system tools to search for answers & information
• Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion
• Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance
• Able to complete collegiate-level coursework to prepare for the state exam
• Strong organizational skills

Skills

• Ability to navigate system tools to search for answers & information
• Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion
• Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance
• Able to complete collegiate-level coursework to prepare for the state exam
• Strong organizational skills

Benefits

• $18-$20/hour with incentive/bonus potential
• Enjoy 100% paid professional training
• Comprehensive benefits including medical, dental and vision
• Wellness Benefits including our Employee Assistance Program
• 401(k) with company matching
• Paid Time Off
• Employee Discounts
• Career Growth, 93% of managers promoted within!
• Extra earnings through bonus programs and referrals

Pay

$18-$20/hour

Schedule

Onsite requirement: Product training and work will take place on site after remote training is completed.

Location

Must live within commuting distance of 921 Strickland Bridge Rd, Fayetteville, NC 28304.