Personal Jeweler, Blue Nile

Responsibilities

• Communicate the Blue Nile difference, instilling trust and confidence in our brand
• Demonstrate exceptional customer service and continually develop your product knowledge to educate customers
• Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
• Proactively follow up on all internal and external communications while maintaining Blue Nile service standards
• Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations
• Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth
• Continuously maintain excellent attendance and punctuality
• Consistently achieve or exceed company sales and service goals
• Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer

Requirements

• Previous retail sales or customer service experience required
• High School Diploma or GED
• Jewelry experience a plus but not required
• Mandarin Speaking Preferred
• Excellent interpersonal, creative problem solving, organizational and time management skills
• Excellent listening, written and verbal communication skills
• Strong attention to detail and high integrity
• Able to work within deadlines in a fast-paced environment
• Strong computer, typing/keyboarding, and data entry skills; aptitude to effectively and efficiently navigate through all computer systems
• Able to stand for extended periods of time
• Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons

Benefits

The hourly pay range for this role is $20.00-$24.00. Final pay rate shall be determined and is based on experience and qualifications. Base pay offered may vary depending on geographic region, internal equity, job - related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus.

Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.