Personal Jeweler, Blue Nile

At Blue Nile, we believe that love deserves better. We are passionately driven to reimagine fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to celebrating a promotion, we celebrate all stories of love. Join our retail showroom in the Rockingham Park Mall in Salem, NH as a Luxury Sales Consultant.

About the role

The ideal candidate understands the white-glove culture and has a passion for educating customers about jewelry purchases. As a Luxury Sales Consultant, you will be outgoing, passionate, and strive to help others while enhancing and growing the brand connection experience. You’ll create a “Jeweler for Life” relationship with customers through professionalism, accessibility, and enthusiasm.

Responsibilities

• Communicate the Blue Nile difference, instilling trust and confidence in our brand.
• Demonstrate exceptional customer service and continually develop your product knowledge to educate customers.
• Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience.
• Proactively follow up on all internal and external communications while maintaining Blue Nile service standards.
• Effectively resolve complex customer service challenges, finding solutions that exceed customer expectations.
• Help create and maintain a service culture focused on the customer, enhancing the buying experience and building long-term relationships.
• Maintain excellent attendance and punctuality.
• Consistently achieve or exceed company sales and service goals.
• Partner with peers and showroom management to solve problems while maintaining a customer-focused service culture.

Requirements

• Previous retail sales or customer service experience required.
• High School Diploma or GED.
• Jewelry experience a plus but not required.
• Excellent interpersonal, creative problem-solving, organizational, and time management skills.
• Excellent listening, written, and verbal communication skills.
• Strong attention to detail and high integrity.
• Ability to work within deadlines in a fast-paced environment.
• Strong computer, typing/keyboarding, and data entry skills; aptitude to effectively navigate computer systems.
• Ability to stand for extended periods of time.
• Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons.
• Authorized to work in the U.S.

Pay

The hourly pay range for this job is $19.00 - $23.00. Base pay may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience, among other factors. Regular positions are eligible for a discretionary bonus.

Benefits

• Medical, vision, and dental coverage.
• 401(k) employer match.