Personal Concierge - The Waldorf Astoria New York

About the role

Waldorf Astoria New York, freshly restored and poised to showcase the spirit of New York City, is seeking a Personal Concierge to deliver the True Waldorf Service experience. The role supports a Forbes 5‑Star hotel with 375 rooms, extensive event space, a holistic spa, and a celebrity chef partnership, creating unforgettable, personalized experiences for discerning travelers.

Responsibilities

• Provide expert information, personalized recommendations, and make bookings for guest inquiries—including directions, hotel services, transportation, travel arrangements, and dining reservations.
• Assist with VIP guest check‑in, ensuring discretion and precision.
• Craft bespoke itineraries based on guest preferences collected before arrival.
• Proactively offer exclusive opportunities such as event tickets and unique experiences tailored to guest interests.
• Respond to special requests, including medical services, childcare, personalized gifts, and floral delivery.
• Promote Waldorf Astoria’s marketing programs and distribute materials as needed.
• Delight guests by responding promptly and professionally to inquiries, requests, and concerns.
• Coordinate special services and manage guest communications (messages, mail, packages, faxes).
• Support high‑priority guests with seamless registration and elevated service.
• Share hotel offerings and encourage use of hotel services and programs.

Qualifications

• Prior experience as a Concierge in New York City, ideally within a prestigious luxury hotel.
• Proven ability to provide exceptional, personalized service to VIPs and high‑profile guests.
• Expertise in researching guest preferences and crafting customized itineraries.
• Extensive knowledge of the local area, including luxury dining, exclusive events, and unique experiences.
• Commitment to delivering service that meets and exceeds Forbes 5‑Star standards.
• Excellent communication and interpersonal skills with a talent for building lasting guest relationships.
• Proactive, anticipatory approach to guest needs.

Benefits

• Incredible travel perks – up to 110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program.
• Employee Stock Purchase Program (ESPP) – purchase Hilton shares at a 15 % discount.
• Paid parental leave for eligible team members, partners, and adoptive parents.
• Personalized caregiving support via a dedicated concierge service.
• Crisis concierge offering practical and emotional support during times of loss.
• Free mental health counseling and support through the Employee Assistance Program (EAP).
• Generous paid time off (PTO) to recharge and relax.
• Comprehensive health and welfare benefits covering medical, dental, vision, and more.
• Retirement plans to help secure financial future.
• Benefits availability may vary by location and are subject to program terms.

Schedule

Full‑time position with a variety of shifts. Must be available to work weekdays, weekends, and holidays. This is a Local 6 Union position requiring complete open availability; schedule restrictions cannot be accommodated. Hours and schedule are based on seniority and business needs and may be minimal until seniority is established. Weekly hours may vary.