Personal Concierge

About the role

As a Personal Concierge at The Roosevelt New Orleans, A Waldorf Astoria Hotel, you’ll brighten guests’ days by delivering memorable experiences through exceptional hospitality. You’ll handle special requests, provide local recommendations, and ensure every guest enjoys a seamless, elevated stay.

Responsibilities

• Respond promptly and professionally to guest inquiries, requests, and concerns
• Provide recommendations and arrange dining, transportation, events, tours, and local attractions
• Coordinate personalized guest services, including medical care, childcare, floral delivery, and other special needs
• Manage guest communications, including messages, mail, packages, and faxes
• Support VIP guests with seamless registration and elevated service
• Promote hotel offerings and encourage use of hotel services and programs

Qualifications

At Hilton, our core values guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of hospitality
• Acting with integrity and always doing the right thing
• Inspiring others through leadership
• A belief that teamwork drives the best outcomes
• A sense of ownership and accountability
• A focus on urgency and discipline in every moment

Benefits

• Medical and Vision Insurance (Blue Cross Blue Shield of Louisiana)
• Dental and Voluntary Insurance (SunLife)
• Flexible Spending Account (FSA) through WEX
• 401(k) Retirement Plan with up to 5% employer match (Fidelity)
• Employee Assistance Program (EAP) through ComPsych
• Free team member meals
• Discounted parking
• Property discounts (restaurants, gift shop, and spa)
• Paid Time Off (PTO) Program
• Go Hilton travel discounts (110 nights of deeply discounted travel, rates as low as $40/night)
• Tuition reimbursement and Guild Education Program
• EF Corporate Learning / Language Courses
• Paid parental leave for eligible team members, including partners and adoptive parents
• Personalized caregiving support and crisis concierge services
• Mental health resources, including free counseling through the Employee Assistance Program (EAP)
• Employee Stock Purchase Program (ESPP) with a 15% discount on Hilton shares

Medical/dental coverage begins on the first of the month following 60 days of employment. 401(k) eligibility begins after 90 days of employment; new hires are auto-enrolled.

Pay

$17.00 per hour

Schedule

Full time, on-site at The Roosevelt New Orleans, A Waldorf Astoria Hotel