Personal Care Outreach Coordinator

Territory: West Chicago (60612, 60622, 60623, 60642, 60644, 60647)

Responsibilities

• Oversee client referrals and follow state and company policies for processing incoming referrals within given timeframes
• Educate physician offices/groups, hospitals, skilled nursing facilities, discharge planners, and case managers on the benefits of personal home care services
• Obtain necessary documentation for referrals, including practitioner’s orders within timeframe guidelines
• Coordinate client services between referral sources and the company
• Contact all leads in a timely manner and follow up weekly
• Build relationships with the community, professional organizations, customers, and clients to create a consistent source of referrals
• Conduct pre-discharge hospital or skilled nursing facility visits at the client’s request to determine need
• Conduct informational meetings with prospective clients to understand their needs and inform them of personal home care services
• Initiate service agreements with individuals coming on service
• Maintain and document marketing expenditures and submit expense reports in a timely manner
• Assist with public relations outreach through speaking engagements, community involvement, trade shows, and co-marketing with allied healthcare professionals
• Familiarity with accreditations and licensure standards
• Knowledge of electronic health care records
• Maintain a high degree of confidentiality due to access to sensitive information
• Maintain regular, predictable, consistent attendance and flexibility to meet department needs
• Follow all Medicare, Medicaid, and HIPAA regulations and requirements
• Abide by all regulations, policies, procedures, and standards
• Perform other duties as assigned

Requirements

• Some college; Bachelor’s degree preferred
• 2-4 years’ experience in sales, marketing, or customer service (preferred)
• Prior experience in healthcare
• Excellent professional communication and organizational skills
• Ability to create a successful and meaningful marketing strategy for assigned territory
• Excellent interpersonal communication and time management skills
• Ability to work both independently and as a member of a team
• Ability to build relationships with providers, community organizations, and referral sources
• Knowledge of healthcare regulations and compliance requirements
• Willing to travel

Pay

$50,000 to $60,000 + bonus opportunity

Benefits

• Medical, dental, and vision benefits
• Continued education opportunities
• PTO plan
• Retirement planning (401k plan)
• Life insurance
• Employee discounts
• Tuition reimbursement
• Mileage reimbursement
• Professional growth and development opportunities