Personal Banking - Associate Banker

About Us

Common sense has never been common. If it were, the world would be a different place—things would run smoothly and on time, people would do what they say and say what they do, and everything would be fair without unnecessary small talk. At our company, we believe banks should only sell you what you need. Our bankers see clients as individuals—dads, moms, graduates, or business owners—not just numbers. We focus on the basics: Relationships, Fairness, and Simplicity.

When you join our team, you have the opportunity to make an impact beyond our walls. We are committed to Equity, Diversity, and Inclusion, promoting growth, revitalization, and sustainability in the communities we serve through banking relationships, investing, grants, and volunteerism. These values are key to building a successful organization and a positive, results-driven culture. We strive to ensure all associates feel welcome and empowered at work.

About the Role

This position is ideal for someone looking to build a career in finance. We provide training and coaching during onboarding and ongoing development. As you demonstrate success, opportunities for advancement within the organization will arise.

As an Associate Banker, you will work as an individual contributor at a steady pace with clear direction, established processes, and expectations. This role involves delivering detailed and accurate work while adhering to guidelines, structure, and policies. You will meet and provide exceptional service to a diverse audience, introducing clients to new products, services, and digital solutions. Responsibilities include processing account transactions, assisting clients, and working toward individual and banking center sales and service goals. You will also support other departments as needed, build rapport with clients and associates, and treat everyone with respect.

Responsibilities

• Provide exceptional service to a diverse client base.
• Introduce clients to new banking products, services, and digital solutions.
• Process account transactions accurately and efficiently.
• Work toward individual and banking center sales and service goals.
• Assist other departments as needed.
• Build and maintain strong rapport with clients and fellow associates.
• Adhere to established guidelines, structure, and policies.
• Handle multiple tasks simultaneously while maintaining accuracy.

Requirements

• High school diploma or equivalent.

Desired Skills

• Previous banking, cash handling, or financial service experience.
• 6+ months of demonstrated successful sales experience.
• Bilingual language skills.
• Passionate and motivated self-starter.
• Ability to educate clients on banking products and digital technologies.
• Strong work ethic and commitment to accuracy.
• Logical thinking and sound decision-making in various situations.
• Ability to handle multiple tasks simultaneously.
• Proficiency with multiple computer and software systems.
• Ability to calculate figures such as cash back and percentages.

Work Environment

• Culture focused on people as our greatest asset, bringing clarity and simplicity to associates and clients.
• Decisions are made efficiently, fairly, and locally, with success tied to the communities we serve.
• Commitment to meritocracy and supporting associate growth within their role.
• Role may require physical tasks such as grasping, pushing, pulling, lifting, bending, raising, and holding hands and arms overhead.
• Flexible scheduling based on business needs, with occasional overtime (typically no more than 5%).

Incentives and Benefits

• Eligibility to participate in a scorecard-based incentive plan, which can significantly increase overall compensation. Incentives are earned monthly based on performance against defined metrics.
• Comprehensive benefits package including insurance, 401k, and an associate stock purchase program.
• Paid time off and associate banking perks.

The Bank is committed to providing reasonable accommodations to qualified applicants and associates to enable them to complete the application process or perform essential job functions. We provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity, or any other legally protected category. The Bank is a drug-free workplace.

Selected candidates for hire must complete a criminal history report, global screen, drug screen, employment credit report, and, if applicable, a driving record check prior to employment. Applicants must be legally authorized to work in the United States, with verification of employment eligibility required at the time of hire.