Personal Agent (Case Manager) - 2 Openings

About the role

UCP Oregon helps adults who experience disabilities to live the life of their dreams—whether that's living independently, working in a great job, or pursuing their interests and hobbies. We encourage a culture of IDEAS (Inclusion, Diversity, Equity, Accessibility, and Support) and are working towards building an inclusive workforce to represent and empower the community we support.

Responsibilities

• Navigate the support services system, including using person-centered planning techniques to assess their needs and develop plans and goals;
• Secure resources and services (in areas such as employment, housing, crisis, and direct support providers);
• Address their health and safety needs;
• Advocate with and on behalf of the people you support, as well as offer care-coordinated problem-solving skills (sometimes on an urgent basis) for your caseload;
• Manage intensive paperwork, including plan development, billing, daily & weekly progress notes, caseload files, and correspondence;
• Monitor the quality of services, and ensure choice and independence.

Requirements

• Bachelor's degree in a behavioral science, social science, or closely related field; or, a Bachelor's degree in any field and one year of human service related experience; or, an Associate's degree in a behavioral science, social science, or closely related field and two years of human service related experience; or, a high school diploma or GED and three years of human services related experience;
• Able to drive on the job, which means that you are at least 18 years old, have a current driver's license, a reliable personal vehicle, at least two years of driving experience, auto insurance, and a clean driving record;
• Demonstrated commitment to customer self-determination and personalized support;
• Demonstrated ability to prioritize, meet deadlines and manage multiple projects in a fast-paced environment.

Benefits

• $28.09 per hour;
• Eligible for overtime pay for hours worked over 40 hours per week;
• Great medical, vision, prescription, and alternative care coverage (including massage therapy and naturopathy) for employee, spouse/domestic partner, and children;
• 3 weeks of paid time off per year, rising to 4 weeks after 5 years of service at UCP;
• 11 paid holidays off per year;
• 401k retirement plan with up to 4% employer match;
• Mileage reimbursement;
• Company laptop and cellphone.

Pay

$28.09 per hour

Schedule

This is a 40-hour a week job. Typical schedule will be Monday through Friday, 8:30am to 5pm but may vary depending on customers' needs. Additional hours will be required rarely. Currently, Personal Agents are working a hybrid remote and office-based model (2 days in office, 3 days working from home). However, during your training period, you will be required to work at our office on a more regular basis located at NE Cascade Parkway. Once you are fully trained, you will have the opportunity to work a hybrid schedule.