Person In Charge (PIC) Grand Coulee

Key Responsibilities & Accountabilities

• Provide customer service as defined by the employer within company policy.
• Handle emergencies, customer complaints, employee or customer accidents, and supervise all store personnel.
• Maintain familiarity with company policies and procedures.
• Supervise the sales floor to monitor service and replenishment of products.
• Replace stock in displays surrounding the checkout area.
• Maintain a clean and safe work environment within the store.
• Assist other cashiers with computer, register, and scanner problems.
• Perform basic office functions to assist customers and personnel.
• Operate an electronically scanning cash register to total customers’ final bill.
• Receive payment for customer purchases and count back correct change.
• Bag groceries in paper, canvas, or plastic bags and lift bags into grocery carts.
• Offer customer assistance with carry out; perform this task if a Courtesy Clerk is not available.
• Complete close of day functions in the office as assigned.
• Count out of stock product and tills when other cashiers leave.
• Perform other duties as assigned.

Job Related Qualifications

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Knowledge of all positions within the store.
• Ability to work independently.
• Desired: Prior experience as a clerk or manager.

Supervisory Responsibilities

• Supervise all store employees during the absence of the Store Director or Assistant Store Director.

Work Environment

100% inside; rare outside exposure.

Machines, Tools, And Equipment

• Six-wheeled cart
• Grocery cart
• Box cutter
• Pens and pencils
• Spray bottle and rags
• Mops and broom
• Telephone/intercom
• Cash register and credit card scanner
• Computer
• Pallet jack
• Bailer

Physical Demands

• Lifting: Constantly lifts 1–10 lbs; frequently lifts 11–20 lbs; seldom lifts 21–35 lbs.
• Carrying: Occasionally carries 1–10 lbs; seldom carries 11–50 lbs.
• Pushing/Pulling: Constantly pushes/pulls 1–10 lbs; occasionally pushes/pulls 11–20 lbs.
• Reaching: Constant knee to shoulder reaching; seldom overhead and at or above shoulder level reaching.
• Standing: Constant while on the job; sitting allowed on breaks.
• Walking: Frequent while on the job.
• Climb/Balance: Seldom; may use step stool while stocking/facing product on high shelves.
• Trunk Functions: Frequent neck rotation and bending of head; occasional bending/stooping, twisting, crouching, and squatting; seldom kneeling.
• Upper Extremity: Constant handling/grasping and repetitive motion while checking, facing, and replacing stock; frequent fine finger manipulation.
• Vision: Use of peripheral vision and depth perception to move around store and push carts in aisles; near vision used to operate scanner, make change, and troubleshoot equipment.
• Hearing: To converse with customers, provide service, receive questions from employees and customers, answer pages and telephone.
• Speech: To respond to customers and employees and use intercom/telephone.

Pay

The pay range is $17.38 to $19.71 per hour, but no less than the local minimum wage. Starting rates will vary based on location, experience, qualifications, and the terms of any applicable collective bargaining agreement.

Benefits

Dependent on length of service, hours worked, and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).