Person In Charge (PIC)

About the role

Exemplifies and ensures strong customer service in all aspects of the job. Directs and controls the operation of the Front End in the absence of store management to achieve sales and profit objectives.

Responsibilities

• Provides friendly, courteous, and helpful service as a primary contact for customers
• Supervises the store employees during the absence of the Store Manager and the First & Second Assistant Managers
• Makes necessary decisions to operate the store at maximum profit, efficiency, and superior customer service
• Handles emergencies, customer complaints, employee or customer accidents, and supervises all store personnel
• Maintains a high level of familiarity with company policies and procedures
• Supervises the sales floor to monitor service and replenishment of products
• Replaces stock in displays surrounding the checkout area
• Assists in maintaining a clean and safe work environment within the store
• Assists other cashiers with computer, register, and scanner problems
• Performs basic office functions to assist customers and personnel
• Operates electronically scanning cash register to total customers’ final bill
• Receives payment for customer purchase and counts back correct change
• Bags groceries in paper, canvas, or plastic bags and lifts bags into grocery cart
• Offers customer assistance with carry out, and performs that task if a Courtesy Clerk is not available
• May be responsible for completing close of day function in the office
• May be responsible for counting out of stock product
• May count tills when other cashier-checkers leave
• Performs other duties as assigned

Qualifications

• Ability to follow company customer service procedures
• Demonstrated prior customer service skills or related experience
• Ability to interact with customers and co-workers
• Ability to understand and follow instructions
• Knowledge of all positions within the store
• Ability to work independently

Skills

Prior experience as a clerk or manager is desired.

Supervisory Responsibilities

All store employees during the absence of the Store Director or Assistant Store Director.

Work Environment

Inside: 100%, Outside: Rare, Temperature Extremes: N/A, Chemicals: Seldom (mild detergents or glass cleaner)

Physical Demands

Constantly lifts 1-10 lbs, frequently lifts 11-20 lbs, seldom lifts 21-35 lbs. Occasionally carries 1-10 lbs, seldom carries 11-50 lbs. Constantly pushes/pulls 1-10 lbs, occasionally pushes/pulls 11-20 lbs. Constant standing while on job, sitting allowed on breaks, frequent walking while on job.

Benefits

Dependent on length of service, hours worked, and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability, and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).

Pay

The pay range is $18.16-$28.15 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement.