Person In Charge (PIC)

Key Responsibilities

• Serve as Manager on Duty during assigned shifts
• Open and/or close the store following established procedures
• Ensure the store is staffed, organized, safe, and customer-ready
• Monitor store conditions including cleanliness, safety, equipment, and security
• Address operational issues and escalate concerns appropriately
• Provide direction and task assignment to associates during the shift
• Answer associate questions related to procedures, schedules, and basic operations
• Ensure breaks, attendance, and dress code standards are followed
• Model professional behavior and reinforce company expectations
• Communicate key information between associates and store leadership
• Act as the point of contact for customer concerns when leadership is unavailable
• Resolve routine customer service issues professionally and promptly
• Escalate significant customer incidents according to policy
• Maintain a visible leadership presence on the sales floor
• Support front-end operations and cash handling procedures
• Respond to register issues or discrepancies following company guidelines
• Ensure secure handling of keys, codes, and sensitive materials
• Reinforce loss prevention and asset protection practices
• Enforce safety policies and safe work practices
• Respond to incidents or emergencies and notify store leadership as required
• Complete or assist with required documentation and reporting
• Ensure compliance with company procedures during the shift

Scope of Authority

• Acts as the on-site leader during assigned shifts
• May open and close the store
• Directs associates and assigns tasks
• Does not independently conduct corrective action, performance evaluations, or terminations
• Escalates HR, payroll, and associate relations issues to Store Director or ASD