Person In Charge (PIC) Ephrata

Responsibilities & Accountabilities

• Provide customer service as defined by the employer within company policy.
• Handle emergencies, customer complaints, employee or customer accidents, and supervise all store personnel.
• Maintain familiarity with company policies and procedures.
• Supervise the sales floor to monitor service and replenishment of products.
• Replace stock in displays surrounding the checkout area.
• Maintain a clean and safe work environment within the store.
• Assist other cashiers with computer, register, and scanner problems.
• Perform basic office functions to assist customers and personnel.
• Operate an electronically scanning cash register to total customers’ final bill.
• Receive payment for customer purchases and count back correct change.
• Bag groceries in paper, canvas, or plastic bags and lift bags into grocery carts.
• Offer customer assistance with carry-out and perform that task if a Courtesy Clerk is unavailable.
• Complete close-of-day functions in the office as assigned.
• Count out-of-stock product and tills when other cashiers leave.
• Perform other duties as assigned.

Qualifications

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Knowledge of all positions within the store.
• Ability to work independently.
• Desired: Prior experience as a clerk or manager.

Supervisory Responsibilities

Supervise all store employees during the absence of the Store Director or Assistant Store Director.

Work Environment

100% inside; rare outside exposure. Exposure to temperature extremes and chemicals is seldom. Involves use of various tools and equipment such as six-wheeled carts, grocery carts, box cutters, cash registers, scanners, computers, pallet jacks, and bailers.

Physical Demands

• Lifting: Constantly lifts 1–10 lbs; frequently lifts 11–20 lbs; seldom lifts 21–35 lbs.
• Carrying: Occasionally carries 1–10 lbs; seldom carries 11–50 lbs.
• Pushing/Pulling: Constantly pushes/pulls 1–10 lbs; occasionally pushes/pulls 11–20 lbs.
• Reaching: Constant knee-to-shoulder reaching; seldom overhead or at/above shoulder level.
• Standing: Constant while on the job; sitting allowed on breaks.
• Walking: Frequent while on the job.
• Climb/Balance: Seldom; may use step stool while stocking/facing product on high shelves.
• Trunk Functions: Frequent neck rotation and head bending; occasional bending/stooping, twisting, crouching, and squatting; seldom kneeling.
• Upper Extremity: Constant handling/grasping and repetitive motion while checking, facing, and replacing stock; frequent fine finger manipulation.
• Vision: Peripheral vision and depth perception for store navigation and cart movement; near vision for operating scanners, making change, and troubleshooting equipment.
• Hearing: Ability to converse with customers, provide service, receive questions, answer pages and telephone.
• Speech: Ability to respond to customers and employees and use intercom/telephone.

This is a safety-sensitive position with responsibilities that could affect the health or safety of the employee or others.

Pay

The pay range is $17.38 to $20.71 per hour, not less than the local minimum wage. Starting rates vary based on location, experience, qualifications, and applicable collective bargaining agreements.

Benefits

Dependent on length of service, hours worked, and applicable collective bargaining agreements, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/vacation pay (accrued based on hours worked), 9 paid holidays annually, bereavement pay, and retirement benefits (pension and/or 401k eligibility).