Permanent Housing Case Manager

Qualifications

• College education preferred, but not required
• State of Michigan Peer Support Specialist certification strongly encouraged
• Lived experience with homelessness highly valued
• Experience working directly with individuals and families who are homeless or housing-insecure
• Experience supporting individuals with mental health diagnoses, substance use disorders, and/or trauma-related challenges
• Strong interpersonal and written communication skills
• Proficiency with computer software programs and electronic case management systems
• Demonstrated ability to interpret, apply, and comply with complex government regulations

Duties and Responsibilities

• Attaining and maintaining a comprehensive understanding of government regulations concerning the definition of homeless, chronically homeless, and at risk and how they apply to federal, state, and local homeless services programs.
• Understanding and practicing the Housing First model.
• Maintaining relationships with our community partners.
• Developing and maintaining relationships with external organizations.
• Coinciding services with community partners.
• Meting clientele at their primary nighttime residence for initial engagement, assessment, and ongoing case management.
• Transporting and accompanying a clientele to access resources as necessary.
• Conducting monthly in-home visits.
• Maintaining case documentation for each client serviced according to program and agency standards.
• Ensuring all assigned client files meet program and agency requirements.
• Attending team meetings.
• Attending relevant community meetings, expositions and conferences as needed.
• Participating in required initial and ongoing training.
• Completing all permanent housing case management tasks according to program requirements.
• Reviewing and evaluating all cases with program management.
• Assuming other relevant tasks as assigned.

Working Conditions

• Environmental conditions: Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period.
• Physical requirements: While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting in required.

Accommodation(s)

• As appropriate and fiscally reasonable.