Housing Case Manager

We are a regional agency of Catholic Charities of the Diocese of Rochester, rooted in a deeply held belief in the dignity of all people. We work to reduce poverty, promote wellness and self-sufficiency, and advocate for social justice. We proudly serve and employ people from all backgrounds and experiences. If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day.

About the role

Under the supervision of the Senior Housing Supervisor (SHS), the Housing Case Manager’s (HCM) core function is the coordination of care for resident services. The HCM will provide education (teaching knowledge and skills), support (recognizing successes and assisting with challenges), and accountability (ensuring that all individuals are receiving the services they need and the program is in compliance with all contractual and regulatory obligations).

Responsibilities

• Meets regularly with the Senior Housing Supervisor (SHS) for a review of file documentation; responsible for files documentation in accordance with funding regulations, agency policy, procedure, or business practice.
• Participates in agency orientation of program operations, policy, procedure, goals, and objectives.
• Facilitates the integration of residents into the community, using community-based services whenever possible.
• Maintains accurate case file records and reports based on the requirements of each funding source/program.
• Responsible for the documentation, development, and/or implementation of assessments, service plan goals, service plan reviews, utilization reviews, hospitalizations, discharge planning, progress notes, and income in accordance with each residential housing program, ensuring compliance with agency policy, procedure, or business practice.
• Submits resident files to the SHS within 28-days of an admission for a complete file audit and review, ensuring compliance with program regulations, policy, procedure, or business practice.
• Responsible for the renewal of file documents with expiration dates, including Release of Information (ROI), Consents to Release Information, Physician Authorizations, Housing Quality Inspection packets, Tenant Calculation Worksheets, and Income Verification.
• Ensures licensed apartments are maintained at standards established for apartment recertification; reports the need for household furniture/supply replacement or property maintenance in accordance with agency policy, procedure, or business practice.
• Ensures resident fees related to rent and phone bills are paid in a timely manner and in accordance with agency policy, procedure, or business practice; assists as appropriate with delinquency issues.
• Assists residents in complying with treatment/service providers, ensuring no lapse in service/funding.
• Serves as an advocate/mediator for residents experiencing difficulties with landlord/tenant disputes or provider, employment, or funding-related issues.
• Acts as a resource and assists residents transitioning from the program to a more/less restrictive level of care, ensuring continuity of care with providers and funding streams.
• Serves as a resource to ensure residents have access to services and that their rights and confidentiality are not overlooked or denied.
• Conducts routine housing inspections to identify residents who need help; communicates concerns with the SHS and works with the resident to maintain their unit or access homemaker or other needed services.
• Attends staff meetings, treatment team/provider meetings, and staff development/training seminars in accordance with agency policy, procedure, or business practice.
• Conducts housing-related screening, client intake, and assessments to evaluate the need for services/supports and ensure all documentation is complete.
• Ensures all program criteria and eligibility are met in accordance with established regulations/guidelines/procedures.
• Assesses, advocates, and provides linkages to community-based services for individuals.
• Processes Catholic Charities residential housing admissions in accordance with established procedures.
• Develops relationships with area landlords to facilitate recipient placement.
• Assists recipients with the housing search process, including identifying suitable housing options, accompanying recipients to view units, advocating for recipients with landlords, and assisting with paperwork.
• Completes other duties as assigned.

Requirements

• Associate’s Degree in human services field or related field preferred.
• Two years’ experience in Human Services or related field preferred. A combination of education and experience may be substituted at the discretion of the Executive Director.

Physical Demands

• Use hands to manipulate, handle, feel, and control items or equipment, including a motor vehicle.
• Stand, sit, walk, bend, stoop, kneel, and reach.
• Climb up or down stairs.
• Able to reach above or below shoulders.
• Occasionally lift or move objects weighing up to 10 lbs.
• Sitting at a desk or in a vehicle for long periods of time to perform certain job functions.
• Be able to read, write, and interpret written documents.

Benefits

• Competitive salary and 403b retirement plan.
• Generous time off package and work-life balance.
• Comprehensive benefits package.
• Supportive and collaborative environment.
• Opportunities for growth and development.
• Intrinsic reward of truly making a difference in people's lives.

Pay

$21.50 an hour

Schedule

37.5 hours a week