Permanent Supportive Housing Case Manager

Essential Functions

• Coordinate referrals, intake appointments, interviews, and housing lease-up activities with Property Management and DHS.
• Complete client intakes and facilitate housing placement within established program timelines.
• Develop individualized housing stability plans and connect clients to appropriate supportive services and community resources.
• Provide case management, crisis intervention, housing retention support, and ongoing client engagement.
• Aid clients with employment readiness, training opportunities, and job placement resources.
• Maintain accurate and timely client documentation in CHAMP and client files, ensuring all contacts and required documents are entered within 24 hours.
• Conduct regular follow-up with participants to support housing stability and program compliance.
• Collaborate with Property Management, DHS, community partners, and internal teams to ensure coordinated care.
• Attend case conferences, team meetings, and community events as required.
• Maintain compliance with HIPAA, 42 CFR Part 2, and all funding and program requirements.
• Represent the agency professionally and maintain appropriate professional boundaries.
• Perform other duties as assigned.

Minimum Qualifications

• Associate’s Degree in Social Services, Business, Housing, or a related field from an accredited institution; OR two (2) years of experience in social services, case management, homelessness services, or a related field.
• Knowledge of case management practices, crisis intervention, housing services, and community resources.
• Proficiency with Microsoft Office Suite and database systems.
• Strong written and verbal communication skills.
• Ability to work effectively with individuals from diverse cultural, ethnic, and socioeconomic backgrounds.
• Must successfully complete employment eligibility verification and background clearance requirements.
• TB clearance required prior to hire or within seven (7) days of employment and renewed annually.
• CPR and First Aid certification required within 30 days of employment.
• Valid California Driver’s License, reliable transportation, and current auto insurance required.
• Bilingual candidates are encouraged to apply.
• Experience with HMIS and/or CHAMP preferred.